Charm East

Assigned janitorial duties to staff and regularly inspected their work to ensure established standards were met. Assisted with screening and hiring new job applicants, providing training and guidance to janitorial staff.

Monitored school buildings and grounds, ensuring access was limited to approved entry points. Managed access control by scanning and validating ID badges.

Assisted customers with account information and details, resolving technical issues related to online features and transactional problems. Provided comprehensive support to ensure customer satisfaction.

Answered calls in a timely manner, assisting customers with account information and technical issues. De-escalated situations to prevent customer complaints and ensure positive resolutions.

Provided customers with service and product information, processing forms, orders, and applications. Identified and escalated priority issues to high-level management, ensuring timely resolution.

Greeted customers, visitors, and employees, monitoring inward and outward traffic flow. Conducted bag checks and monitored alarm systems and CCTVs to ensure security.

Answered customer calls professionally, resolving inquiries and complaints using available resources. Managed administration, coordinating with internal departments, and updating CRM with call notes.

Maintained inventory by identifying, labeling, and placing materials and supplies in stock, recording their location. Prepared finished stock for shipment by pulling, packing, crating, loading, and securing products.

Cleaned food preparation areas according to regulations and company policy, preparing foods to resident specifications. Managed other kitchen employees and operated various kitchen appliances.

Completed a Bachelor's degree in Marketing, gaining knowledge in market research, consumer behavior, and strategic marketing. Developed skills in analyzing market trends and creating effective marketing campaigns.

Obtained a high school diploma or GED with a focus on General Studies. Developed foundational academic skills and prepared for further education or entry into the workforce.