Open to opportunities

Eduardo Mares

@eduardomares

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Customer-focused professional with over 10 years of experience.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

With over a decade of experience in food service, retail, and customer support, I pride myself on being a dependable professional dedicated to delivering exceptional customer experiences. My journey has equipped me with strong communication skills and the ability to multitask effectively in fast-paced environments. I am committed to resolving customer concerns and ensuring satisfaction through empathy and attention to detail.

Throughout my career, I have held various roles, including Warehouse Loader and Guest Services Representative, where I honed my skills in order processing, customer interaction, and teamwork. My academic pursuits in business and communication have further strengthened my problem-solving abilities and organizational skills. I believe that a positive customer experience is paramount, and I strive to achieve this in every interaction.

Experience

Work history, roles, and key accomplishments

Warehouse Loader

Kohler Co.

Jul 2024 - Mar 2025 (8 months)

Processed customer orders based on special handling requests and verified and loaded shipments with attention to detail and accuracy. Maintained real-time communication with customers about order status and fulfillment, collaborating with warehouse and customer service teams to ensure accurate and timely deliveries.

Order Processing Customer Communications Team Collaboration Quality Control Logistics Data Entry Problem Solving

Academic & Customer Service Development

Self-Study

Aug 2021 - Jul 2024 (2 years 11 months)

Pursued coursework toward an Associate of Applied Science degree, focusing on business and communication skills while strengthening problem-solving and critical thinking. Developed time management and organizational skills by balancing academic deadlines and personal responsibilities, engaging in self-paced learning for conflict resolution and Microsoft Office.

Business Acumen Communication Skills Problem Solving Critical Thinking Time Management Organizational Skills Conflict Resolution Microsoft Office Customer Relationship Management

Grocery Stocker

United Supermarkets

Apr 2019 - Aug 2021 (2 years 4 months)

Assisted customers in locating products and provided friendly service, stocking shelves and displays in accordance with merchandising and rotation standards. Collaborated with team members to meet cleanliness and stocking goals, actively maintaining store appearance to ensure a positive shopping experience.

Customer Service Merchandising Stocking Teamwork Inventory Management Product Knowledge

Guest Services Representative

China Cafe

Dec 2015 - Mar 2020 (4 years 3 months)

Handled front counter and drive-thru operations with a focus on order accuracy and efficiency, ensuring customer satisfaction during peak hours through quick and polite service. Managed customer complaints effectively and turned negative experiences into positive ones, providing menu recommendations and accommodating dietary requests.

Customer Service Order Accuracy Payment Processing Communication Food Service

Cashier / Guest Services

Golden Chick

Aug 2014 - Mar 2015 (7 months)

Processed cash and card transactions accurately using POS systems, supporting kitchen staff by ensuring timely and accurate food delivery to guests. Maintained a clean and welcoming dining environment, handling customer concerns regarding wait times or incorrect orders promptly and respectfully.

Customer Service Delivery Restaurant Operations Sales

Education

Degrees, certifications, and relevant coursework

Ranger College

Associate of Applied Science, Business and Communication

2021 -

Grade: 3.6

Activities and societies: Engaged in self-paced learning to supplement formal education with topics like conflict resolution, Microsoft Office, and customer relationship management.

Pursued coursework toward an Associate of Applied Science degree with a focus on business and communication skills. Strengthened problem-solving and critical thinking through general education and technical classes. Developed time management and organizational skills by balancing academic deadlines and personal responsibilities.