Toyin Oluwole

I’m a results-driven customer service and customer success professional with 5 years of experience turning inquiries into loyal customers. I thrive on active listening and persuasive communication to handle customer needs confidently and consistently.

In my roles, I’ve managed high-volume inbound and outbound calls, cold calling prospects, and overcoming objections to drive customer retention. At AXAMansard (USA), I executed telemarketing campaigns tied to seasonal promotions, policy changes, and new financial offerings while providing product overviews for insurance, retirement savings, and wealth management.

I also focus on accuracy and customer experience—clarifying how solutions can support long-term financial stability without overstepping into detailed advice. I’ve provided general overviews, handled common objections, and delivered feedback to marketing teams on call scripts to improve performance.

Across customer service work, I’ve responded to queries via email, phone calls, and live chat within defined SLAs, managing account updates, order processing, service activation, and cancellations. I track pending issues, follow up for timely resolution, and handle dissatisfied customers calmly and professionally using tools like Salesforce, ServiceNow, and Freshservice.