Open to opportunities

Amara Princess

@amaraprincess

Message

Seasoned Customer Success Representative with strong problem-solving skills.

Nigeria

Message

What I'm looking for

I am looking for a role that values customer relationships and offers growth opportunities.

I am a seasoned Customer Success Representative with over three years of professional experience in customer service, support, logistics, and sales development. My career has been marked by a commitment to excellence in communication and problem-solving, which has enabled me to build strong relationships with clients and team members alike. I pride myself on my empathetic approach, ensuring that I effectively resolve client issues while meeting the demands of the company.

Throughout my career, I have consistently surpassed performance metrics, including achieving a 95% First Call Resolution rate and exceeding sales conversion rates by 75% higher than the team average. My experience spans various roles, including inbound and outbound call center representative, online chat support agent, and customer success representative. I have developed a robust skill set that includes active listening, emotional intelligence, and tech savviness, which I leverage to enhance customer support services and drive revenue growth.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Calls Expert

Mar 2023 - Jan 2025 (1 year 10 months)

As an Inbound and Outbound Call Centre Representative, I surpassed sales conversion rates by 75% and achieved a 95% First Call Resolution rate. I managed customer support across multiple channels and educated over 100 prospective clients daily on insurance products.

Customer Service Sales Communication Problem Solving CRM Management Team Collaboration Empathy

Customer Service Representative

Krause and Kinsman Law Firm

Aug 2022 - Feb 2023 (6 months)

As an Online Chat Support Agent, I achieved an 88% conflict resolution score and successfully de-escalated intense customer conversations. I managed comprehensive customer support across various channels and researched strategies to enhance client services.

Conflict Resolution Customer Support CRM Management Communication Problem Solving Teamwork Research Empathy

Customer Success Representative

Auto Giants Mitsubishi

Jan 2022 - Jul 2022 (6 months)

In my role as Operations and Logistics Personnel, I exceeded the Net Promoter Score target by 10 points and resolved logistics-related issues while providing exceptional customer support across various channels.

Customer Success Logistics CRM Management Communication Problem Solving Team Coordination Customer Support Empathy

Sales/Business Development Representative

Kinzel Benefits

Apr 2021 - Jan 2022 (9 months)

I consistently exceeded daily sales targets and drove revenue growth by acquiring new clients. I developed tailored sales scripts and conducted thorough client screenings for product eligibility.

Sales Development Negotiation Revenue Communication Sales Problem Solving Empathy

Education

Degrees, certifications, and relevant coursework

Michael Okpara University of Agriculture

Bachelor of Science, Microbiology

2014 - 2018

Studied Microbiology with a focus on various biological processes and applications in agriculture. Developed analytical skills and a strong foundation in scientific research methodologies.