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Toyin Olumuyiwa

@toyinolumuyiwa

Customer service representative at Economical Insurance who supported policy renewals, tailored recommendations, and advisor follow-ups.

Nigeria

Message

At Economical Insurance, I contacted policyholders about renewals, policy reviews, and upsell opportunities. I assessed client needs and recommended products based on risk profiles and financial goals.

I also generated qualified leads and booked follow-up appointments for licensed insurance advisors, helping ensure a smooth handoff and continuity of service.

Previously, I served clients at Aestiquesbytee Nail Salon and developed business opportunities as a Sales Executive at New Heights Pharma Ltd. I hold a B.A. in French and International Studies from Osun State University and completed Dakins Foreign Customer Service Training.

Experience

Work history, roles, and key accomplishments

Outbound Officer

Economical Insurance

Mar 2025 - Sep 2026 (1 year 6 months)

Contacted policyholders for renewal reminders, policy reviews, and upsell opportunities, ensuring continued coverage and improved customer retention. Assessed client needs and provided tailored product recommendations based on risk profiles and financial goals.

Customer Retention Upselling Lead Generation Needs Assessment Communication Skills

Customer Service Officer

Aestiquesbytee Nail Salon

Feb 2024 - Jan 2025 (11 months)

Served as the first point of contact for clients visiting the salon or making inquiries about available beauty and nail care services. Responded to customer inquiries regarding services, prices, appointments, and salon policies.

Customer Service inquiry handling Appointment Scheduling Product Knowledge

Sales Executive

New Heights Pharma Ltd

Jun 2022 - Dec 2023 (1 year 6 months)

Identified potential clients and developed new business opportunities to expand the company’s customer base. Negotiated sales terms, coordinated orders, and maintained accurate records of sales activities and customer accounts.

Sales Negotiation Client Acquisition Order Management Record keeping