Looking for a job

Isi Omonkhuale

@isiomonkhuale

Message

I drive customer retention and appointment bookings through outbound calling, support, and accurate CRM follow-up.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or outbound appointment-setting role where I can support customers, manage follow-ups, book appointments, maintain accurate CRM records, and contribute to retention and engagement goals.

I supported Economical Insurance customers through outbound renewal calls, policy reviews, coverage updates, and follow-up appointments for licensed insurance advisors.

Across Cloudtoch Integrations and NOSA & CO Law Firm, I resolved inquiries by phone, email, and live chat while managing escalations, client records, meeting coordination, and service follow-up.

I bring five years of customer service and appointment-setting experience, using clear communication, active listening, objection handling, and CRM documentation to keep customers engaged.

Experience

Work history, roles, and key accomplishments

Outbound Officer

Economical Insurance

Jan 2025 - Jul 2026 (1 year 6 months)

Conducted outbound calls to policyholders regarding renewals, policy reviews, and upsell opportunities. Generated qualified leads and booked appointments for licensed advisors while maintaining accurate CRM records.

Outbound Calling Appointment Setting Lead Generation Customer Retention Objection Handling CRM documentation Active Listening Upselling

Customer Service Representative

Cloudtoch Integrations

Apr 2023 - Oct 2024 (1 year 6 months)

Delivered customer support via phone, email, and live chat, resolving inquiries and documenting interactions. Coordinated virtual meetings using Zoom and managed multiple customer requests with attention to detail.

Customer Support Live Chat Email Support CRM documentation Zoom Multitasking Communication Skills

Customer Service Officer

NOSA & CO Law Firm

Mar 2021 - Feb 2023 (1 year 11 months)

Managed client inquiries, complaints, and follow-up activities with discretion and accurate documentation. Supported legal seminars and client meetings through scheduling and administrative coordination.

Client Communication Record keeping Scheduling Administrative Support Confidentiality Attention To Detail