Open to opportunities

Toyese Williams

@toyesewilliams

Message

Technical support engineer with expertise in cloud solutions and APIs.

Nigeria

Message

What I'm looking for

I am looking for a role that offers growth opportunities and challenges in cloud engineering and technical support.

I am a dedicated Application Support Engineer with a strong background in technical support and cloud solutions. My experience at Vendease involved delivering effective technical support, conducting training workshops, and managing RESTful APIs to ensure seamless operations. I take pride in my ability to resolve service requests efficiently while maintaining detailed documentation of issue resolutions.

Previously, as a Technical Lead at Tek-Experts, I engaged with customers to address their technical challenges, ensuring satisfaction with Microsoft products. I mentored junior team members and tracked team performance to ensure timely task completion. My internship at Hamoye as a DevOps/Cloud Engineer allowed me to build CI/CD pipelines and manage Azure resources, enhancing my skills in cloud engineering.

Experience

Work history, roles, and key accomplishments

Application Support Engineer

Vendease

Jun 2024 - Feb 2025 (8 months)

Delivered effective technical support, resolving service requests within defined SLAs and maintaining detailed documentation. Managed RESTful APIs for scalability and performance, collaborating with development teams on client programs and database queries. Monitored the health and performance of servers, networks, databases, and applications.

Technical Support RESTful API Design Postman SQL Database Management System Monitoring Customer Service SLA Management Documentation

Technical Lead

Tek-Experts

Nov 2022 - Jun 2024 (1 year 7 months)

Engaged with customers to understand technical challenges, providing timely updates and ensuring satisfaction with Microsoft products. Resolved complex technical issues related to Microsoft products, including operating systems and M365. Mentored junior team members in technical troubleshooting and customer service best practices.

Technical Support Microsoft Products Troubleshooting Customer Service Team Leadership Performance Tracking Mentoring Escalation Management

Job Shadowing

Interswitch

Mar 2024 - May 2024 (2 months)

Learned the use of SQL for identifying and implementing process improvements to enhance efficiency. Researched strategies to align project implementation with service level agreements (SLAs) and quality standards.

SQL Process Improvement Implementation SLA Management Quality Research Data Analysis

DevOps/Cloud Engineer Intern

Hamoye

Jul 2023 - Dec 2023 (5 months)

Built CI/CD pipelines using Git, facilitating automated deployments and updates. Deployed Azure IaaS virtual machines and Cloud services into secure VNets and subnets. Managed Azure resources to deliver efficient, scalable, and reliable cloud solutions.

CI CD Git Azure IaaS Cloud Services Subnets

IT Project Manager

Bincom ICT Solution

Sep 2019 - May 2020 (8 months)

Developed and designed web solutions for Bincom ICT clients. Managed and supported the Social Lender application and its integration with banks. Maintained and updated knowledge base articles to empower users to resolve common issues independently.

Web Development Project Management System Integration Technical Support