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okwisfav ofego

@okwisfavofego

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Versatile cloud professional with expertise in technical support.

Nigeria

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What I'm looking for

I seek a collaborative environment that fosters innovation and growth.

I am a versatile and results-driven cloud professional with a strong foundation in Computer Science and over three years of experience in technical support and customer relationship management. My journey has been marked by a commitment to leveraging digital solutions to tackle complex business challenges effectively. I am eager to contribute my skills to a dynamic team, focusing on innovative, technology-driven solutions that enhance efficiency and resolve intricate problems.

Currently, I serve as a Cloud Support Engineer at Tek Experts, where I support clients across the EMEA region on Azure App Services technologies. My role involves managing critical issues in application hosting environments, achieving a 95% client satisfaction rate, and resolving 85% of escalated cases within 24 hours. My previous experience as a Frontend Developer and Service Delivery Specialist has equipped me with a diverse skill set, enabling me to collaborate effectively with cross-functional teams and deliver high-quality solutions.

Experience

Work history, roles, and key accomplishments

Current

Cloud Support Engineer - Azure

Current

Tek Experts

Oct 2023 - Present (1 year 8 months)

Supported clients in the EMEA region on Azure App Services technologies, managing and resolving critical issues in application hosting environments. Achieved a 95% client satisfaction rate and resolved 85% of escalated cases within 24 hours.

Azure Services Client Services Team Collaboration Security Protocols Documentation SLA Management Customer Satisfaction

Frontend Developer

Itex Integrated Services

Apr 2023 - Sep 2023 (5 months)

Developed and implemented high-quality, responsive web interfaces using HTML, CSS, and JavaScript. Collaborated with teams to define technical solutions and optimize website performance.

HTML CSS JavaScript React Web Development Performance Optimization Team Collaboration Project Management

Service Delivery Specialist

GE Healthcare

Nov 2021 - Feb 2023 (1 year 3 months)

Oversaw a team of Field Service Engineers, ensuring timely service delivery and adherence to safety standards. Enhanced customer experience by acting as a liaison for clients and addressing service-related issues.

Team Management Service Delivery Customer Liaison Problem Solving Communication Stakeholder Engagement

Technical Support Specialist

Qservers Network Limited

Apr 2021 - Nov 2021 (7 months)

Managed web hosting solutions and maintained a 95% first-contact resolution rate. Implemented proactive monitoring strategies to ensure optimal performance and reliability of critical business systems.

Web Hosting Domain Management Database Administration Technical Support Customer Satisfaction Monitoring

Education

Degrees, certifications, and relevant coursework

Elizade University

Bachelor of Science, Computer Science

2016 - 2018

Grade: Second Class Upper (4.24/5.00)

Graduated top 10 in a class of 90+ students with a strong foundation in Computer Science. Achieved a Second Class Upper division grade with a GPA of 4.24 out of 5.00.