benjamin adeyemo
@benjaminadeyemo
Dedicated Cloud and IT Support Engineer with over 3 years of experience.
What I'm looking for
I am a dedicated Cloud and IT Support Engineer with over three years of experience in enhancing IT support and security frameworks to meet evolving business needs. My journey in the tech industry has equipped me with a robust skill set, particularly in cloud platforms like Microsoft Azure, where I have honed my abilities in technical troubleshooting, virtualization, and network management.
Currently, I work at Tek Experts, where I assist Azure customers with technical inquiries and troubleshooting. My role involves collaborating with cross-functional teams to resolve complex technical issues and maintaining detailed records of customer interactions. I have a solid understanding of Azure VMs and have implemented disaster recovery solutions using Azure Site Recovery, ensuring the resilience of critical workloads. My previous experiences, including an internship as a Cybersecurity Engineer, have further enriched my knowledge in vulnerability testing and threat intelligence, allowing me to contribute effectively in dynamic work environments.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Tek Experts
Feb 2023 - Present (2 years 4 months)
Assisted Azure customers with technical inquiries and troubleshooting through various support channels. Collaborated with teams to resolve complex issues, documented customer interactions, and participated in knowledge sharing to enhance technical expertise.
Cybersecurity Engineer Intern
Virtually Testing Foundation
May 2022 - Jul 2022 (2 months)
Gained knowledge in vulnerability testing and the OWASP framework. Organized OSINT and learned about threat intelligence and operationalizing the MITRE ATTACK framework.
Network Technician
Nigerian National Petroleum Commission
Jul 2019 - Jan 2020 (6 months)
Installed cabling and configured network systems. Diagnosed and resolved hardware and software issues, collaborated with network administrators, and managed operational and security requirements for networked computers.
Network Support Engineer
University Teaching Hospital, UCH
May 2016 - Aug 2016 (3 months)
Managed server room operations and conducted regular maintenance. Ensured network connectivity for over 50 computers and resolved any network issues.
Education
Degrees, certifications, and relevant coursework
Kwara State University
Bachelor of Science, Computer Science
2017 - 2020
Completed a Bachelor of Science in Computer Science, focusing on various aspects of computing, programming, and systems management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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