Tosha Orr

Answered Medicaid benefit and claims inquiries for Indiana members, explained denials and timely-filing requirements, and guided appeals to reduce claim errors. Educated patients on coverage rules while maintaining high accuracy and service quality.

Scheduled out-patient diagnostic testing and reviewed EMR/fax orders to ensure timely appointments and accurate processing. Improved patient readiness by educating patients on testing procedures and requirements.

Maintained customer satisfaction through problem resolution, product recommendations, and account management, achieving a consistent 100% customer satisfaction rating. Diagnosed root causes of issues and processed account adjustments to retain customers.

Created and managed a trauma support group program averaging 15 groups per year, promoted services to community agencies, and trained volunteer facilitators to expand capacity. Implemented evidence-based approaches to reduce PTSD symptoms and coordinated referrals to appropriate services.

Delivered behavioral and trauma-informed interventions to a caseload of 10–15 youth in school-based settings and collaborated with clinical teams to mentor children and young adults. Maintained therapeutic environments, referred clients to agencies, and documented client visits and histories.

Completed a Master of Arts in Criminal Justice at the University of Illinois Chicago.

Completed a Bachelor of Science in Criminal Justice at Indiana University–Purdue University Indianapolis.