McKenna Fishel
@mckennafishel
Trauma-informed case manager focused on client advocacy and community support.
United StatesWhat I'm looking for
I am a trauma-informed case manager with a Bachelor’s degree in Psychology and hands-on experience in case management, patient care, and community service. I have managed caseloads of 25+ clients, coordinated healthcare and housing resources, provided crisis intervention, and documented care using EPIC to improve client access and outcomes.
My background includes patient care technician roles in hospital settings, volunteer service on community projects, and customer-facing positions where I used Excel for scheduling and recordkeeping. I am passionate about meeting people where they are, advocating for their needs, and connecting them with supports that promote stability and resilience.
Experience
Work history, roles, and key accomplishments
Case Manager
Four Oaks
Dec 2024 - Present (10 months)
Managed a caseload of 25+ clients, conducting assessments and personalized care plans while coordinating healthcare, housing, and community resources to reduce service gaps and improve client stability.
Patient Care Technician
UIHC & UnityPoint
Nov 2022 - Dec 2024 (2 years 1 month)
Provided direct patient care including hygiene, mobility, feeding support, vitals, blood sugar checks and documentation in EPIC across medical and psychiatric settings, and performed CPR when needed.
Customer Service Rep
Bass Farms
Aug 2022 - Oct 2023 (1 year 2 months)
Handled customer calls and emails, maintained account records, resolved issues, and managed data using Excel to ensure accurate customer service during seasonal operations.
Receptionist
The Views of Marion
Mar 2021 - Dec 2022 (1 year 9 months)
Greeted guests, managed incoming calls, scheduled appointments using Excel, and maintained a welcoming environment for residents and visitors.
Preschool Assistant
Love a Lot Daycare and Preschool
Jun 2019 - Dec 2021 (2 years 6 months)
Assisted preschoolers with early education activities in math and language, promoted social-emotional development, and supported daily routines and essential life skills.
Education
Degrees, certifications, and relevant coursework
TIThe University of Iowa
Bachelor of Arts, Psychology
Grade: GPA: 3.56/4.0
Completed a Bachelor’s degree in Psychology with a Minor in Human Relations and a Certificate in Resilience and Trauma-Informed Perspectives, demonstrating strong academic performance and focus on trauma-informed care.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Interested in hiring McKenna?
You can contact McKenna and 90k+ other talented remote workers on Himalayas.
Message McKennaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
