Khala Miller

Provided insurance benefits to members, re-enrolled members during reenrollment period, and addressed common claims or billing denials information.

Quoted and sold auto insurance policies while answering coverage questions. Managed high call volumes, resolving customer concerns with professionalism and empathy, and processed identity and payment information to ensure policy accuracy and compliance.

Greeted patients and managed multiple phone lines in a fast-paced medical office. Scheduled pulmonary function tests and maintained accurate electronic patient records, faxed test results to providers, and supported efficient daily clinic operations.

Scheduled surgical procedures and maintained patient confidentiality. Managed multi-line phone system and directed calls efficiently, scanned and updated electronic health records with accurate documentation.

Supported staff in crisis intervention for at-risk youth. Guided patients through de-escalation strategies and monitored safety protocols.

Documented behavioral transcripts and assisted patients with coping skills. Supported daily living activities and patient engagement in treatment.

Assisted residents with hygiene, feeding, and daily living activities.

Managed medical debt accounts and processed payments via phone. Liaised with clients and insurance companies to resolve outstanding balances.

Completed patient intake and registration, including crisis triage support. Managed multi-line phones, scheduled appointments, and maintained records.

Completed training as a Medical Biller in 2026.

Earned an Office Administration Certificate with a Healthcare Support major in 2013.

Completed high school education and received a diploma in 2006.