Sunday Lamwaka

Facilitated several Chronic Disease Self-Management (CDSM) and Diabetes Self-Management (DSM) workshops for groups of 15 to 25 people. Advised and encouraged attendees on how to live healthily with chronic diseases, including thorough documentation.

Provided crucial linkages and resources to clients in need. Supported individuals by connecting them with appropriate services.

Coordinated and ensured the proper implementation of the MHAT grant, including outreach activities, and served as a Mental Health First Aid Instructor. Counseled patients, performed crisis intervention, and advocated for patients with community agencies.

Assisted in coordinating and running the Mental Health Awareness Training program, also serving as a Mental Health First Aid Instructor. Provided support and contributions to other programs within the company as required, and organized community outreach.

Managed client check-ins and check-outs, and handled room bookings efficiently. Provided satisfactory answers to all client questions, managed incoming calls, and maintained accurate records.

Served as a customer service representative, educating members on various healthcare topics. Successfully resolved member concerns and requests.

Ensured all client information was up-to-date and secure, adhering to intake procedures and preparing comprehensive plans of care. Collaborated effectively with various providers and families to help clients achieve their goals.

Provided customer service to members, ensuring their reasons for calling were appropriately resolved. Educated members thoroughly about their healthcare plan benefits.

Grade: Distinction

Completed a Master's degree in Public Health and Health Promotion, achieving a Distinction. The program focused on understanding and improving public health outcomes and promoting healthy lifestyles.