Kalandria Phillips
@kalandriaphillips
Detail-oriented Patient Access Representative with strong work ethic.
United StatesWhat I'm looking for
I am a detail-oriented Patient Access Representative with a robust background in medical services. My experience includes managing patient-related accounts receivables at a large medical facility, where I achieved a remarkable 90% repayment rate. My excellent communication skills and empathetic nature have enabled me to achieve positive outcomes, enhancing customer loyalty through effective resolution strategies and proactive outreach initiatives.
Throughout my career, I have been recognized for my ability to analyze data for process improvements, driving significant increases in client retention and satisfaction. I have streamlined complaint resolution processes, developed strong relationships with clients, and maintained compliance with HIPAA regulations while managing sensitive information. My commitment to exceptional customer service has consistently resulted in repeat business and positive feedback.
Experience
Work history, roles, and key accomplishments
Customer Relations Advisor
Concentrix
Aug 2023 - Present (1 year 10 months)
Streamlined complaint resolution processes, significantly improving efficiency and response times. Successfully retained valuable clients by providing timely and effective solutions, leading to increased customer loyalty and repeat business. Analyzed data and recommended process improvements to enhance overall customer service.
Customer Support Specialist
Everise
Feb 2020 - Nov 2022 (2 years 9 months)
Developed strong client relationships, resulting in repeat business and positive feedback. Managed a high volume of inbound calls while maintaining excellent call quality and adhering to established procedures. Maintained confidentiality of medical records and sensitive information in compliance with HIPAA regulations.
Chronic Care Manager
Nsight Health
Dec 2016 - Mar 2019 (2 years 3 months)
Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes. Coordinated referrals to specialists, hospitalizations, and other enabling services for patients. Served as a liaison between patients, families, physicians, and insurance providers for seamless care coordination.
Inside Sales Representative
Vector Marketing Company
Nov 2014 - Jan 2018 (3 years 2 months)
Increased sales revenue by building strong client relationships and providing insightful product recommendations. Met or exceeded sales targets and quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge. Used CRM software to maintain detailed contact logs and account records.
Customer Service Representative
F.H. Cann & Assoc.
Feb 2012 - Oct 2015 (3 years 8 months)
Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts. Developed strong product knowledge to provide informed recommendations based on individual customer needs. Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Health Sciences
Currently pursuing a Bachelor of Science in Health Sciences. Expected to graduate in October 2025.
UAUltimate Medical Academy
Associate of Science, Healthcare Administration
Completed an Associate of Science degree in Healthcare Administration. Gained foundational knowledge in healthcare management and operations.
Availability
Location
United StatesAuthorized to work in
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