Open to opportunities

Michelle Cheesbrough

@michellecheesbrough

Message

Empathetic healthcare professional dedicated to impactful service delivery.

United States

Message

What I'm looking for

I seek a role that fosters collaboration and allows me to drive impactful healthcare solutions.

I am a highly empathetic and analytically driven professional with a deep commitment to leveraging my extensive experience in healthcare to identify and resolve complex challenges. My lifelong dedication to healthcare and advocacy fuels my passion for implementing human-centered solutions that create meaningful, positive impacts for individuals and communities in need.

In my current role as a Health Services Coordinator, I orchestrate comprehensive operational oversight of Health Services, optimizing daily workflows for seamless student healthcare coordination. I have successfully cultivated a high-performing nursing team and managed critical human resources functions, all while ensuring continuous quality improvement and contributing analytical insights to budget processes.

Throughout my career, I have established comprehensive provider networks, resolved significant billing issues, and streamlined patient access processes. My ability to build positive relationships and resolve concerns with empathy and clarity has been instrumental in enhancing patient outcomes and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Health Services Coordinator

Current

Genesee Lake School

Sep 2019 - Present (5 years 10 months)

Orchestrated comprehensive operational oversight of Health Services, strategically optimizing daily workflows for seamless student healthcare coordination and adherence to licensing guidelines. Cultivated a high-performing nursing team through supervision and professional development, enhancing collaborative efforts and service delivery.

Healthcare Coordination Optimization Licensing Compliance Team Leadership Professional Development Workflow Management Strategic Planning Budgeting Quality Improvement Human Resources

Health Referral and Funding Specialist

Genesee Lake School

Apr 2018 - Present (7 years 3 months)

Established comprehensive provider networks and managed insurance/preauthorization for optimal patient access and minimized family expenses. Resolved a significant, multi-year medical billing debt backlog via system development, negotiation, and strategic workflow restructuring.

Provider Management Insurance Authorization Medical Billing Negotiation Data Management

Vehicle Service Advisor

Bridgestone Retail Operations

May 2016 - Present (9 years 2 months)

Diagnosed issues and provided automotive solutions, maximizing customer satisfaction. Facilitated communication to proactively manage expectations and resolve problems efficiently.

Customer Service Problem Solving Communication Managing Expectations Sales Technical Support Client Relations Service Management Retail Operations

Registrar II, Patient Access

Centegra Health System

Mar 2014 - Present (11 years 4 months)

Streamlined patient access and initiated precise medical records via comprehensive data collection. Verified insurance eligibility, optimizing financial responsibilities and ensuring compliance.

Medical Records Data Collection Insurance Verification Compliance Electronic Health Records Administrative Support

Shift Lead

National Car Rental

Jun 2009 - Present (16 years 1 month)

Directed daily operations, delegated tasks, and ensured high-quality customer service. Resolved complex customer issues via analytical problem-solving and solutions.

Operations Management Task Delegation Customer Service Problem Solving Conflict Resolution Team Leadership Client Relations Rental Operations Communication Analytical Skills

Patient Services Coordinator

Children's Hospital & Health System

Jan 2005 - Present (20 years 6 months)

Facilitated patient access and clarified insurance for families. Ensured medical record data integrity and streamlined administrative workflows.

Insurance Medical Records Management Data Integrity Healthcare Administration Customer Service Record keeping Office Management

Education

Degrees, certifications, and relevant coursework

University of Wisconsin - Parkside

Bachelor of Science, Arts & Sciences

Completed a Bachelor of Science degree through the College of Arts & Sciences. Focused on a comprehensive curriculum to develop a strong academic foundation.