Tope James

I am a dedicated Customer Service Representative with a strong focus on customer engagement and problem resolution. With extensive experience in handling inquiries across various channels, including social media, email, and phone, I ensure customer satisfaction and foster brand loyalty. My ability to build relationships and address concerns effectively has been pivotal in delivering customer-centric solutions that drive positive outcomes.

Currently, I work at Grub Spot, where I respond promptly to customer inquiries regarding food orders and delivery issues. My role involves not only resolving complaints but also enhancing customer experiences by providing detailed information about menu items and promotions. I have successfully monitored customer feedback on social media, ensuring a positive brand reputation while collaborating with restaurant partners for seamless service delivery.

Previously, I served as a Brand Promoter at Tolaram Group, where I managed customer interactions and achieved a 95% customer satisfaction rate. My educational background in Education and Statistics from the University of Lagos has equipped me with the analytical skills necessary for data management and customer insights, further enhancing my ability to contribute effectively in customer service roles.