IAInemesit Atarah
@inemesitatarah
Service-oriented professional with experience in customer service and sales.
NigeriaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in resolving technical issues and enhancing customer satisfaction. During my tenure as a Customer Service Representative at Multichoice, I successfully resolved 95% of customer inquiries on the first contact, which significantly boosted our customer satisfaction scores. My proactive approach to client retention and my ability to collaborate with engineering teams have led to major feature improvements in our products.
In my previous role as a Social Media Manager, I effectively managed and grew brand presence across platforms like Instagram and Facebook. I created engaging content tailored to target audiences, which helped drive traffic and conversions. My experience in data entry and support roles has equipped me with strong multitasking and time management skills, ensuring that I can handle various responsibilities efficiently while maintaining high accuracy.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Darem Commercial
Jun 2024 - Present (1 year 4 months)
Resolved 90% of technical support tickets within 24 hours, significantly improving customer satisfaction scores. Assisted over 150 users weekly with device setup, connectivity issues, and account troubleshooting.
Customer Service Representative
Multichoice
Mar 2020 - Present (5 years 7 months)
Resolved 95% of customer inquiries on the first contact, boosting customer satisfaction scores by 20%. Handled up to 100 calls daily, providing timely and empathetic support across billing, technical, and product inquiries.
Social Media Manager
Freelancer
Feb 2018 - Present (7 years 8 months)
Managed and grew brand presence across platforms like Instagram, Facebook, Twitter, and LinkedIn. Created and scheduled engaging content tailored to target audiences and brand voice.
Data Entry Intern
University of Calabar
Jun 2017 - Present (8 years 4 months)
Entered over 5,000 records with 99.8% accuracy into company databases, significantly reducing backlog. Improved data entry speed by 30% through mastery of spreadsheet shortcuts and automation tools.
Sales Representative
Tastee Fried Chicken
Jul 2015 - Present (10 years 3 months)
Delivered excellent customer service by welcoming guests, taking accurate orders, and ensuring customer satisfaction. Operated point-of-sale (POS) systems efficiently to process payments and issue receipts with minimal errors.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Sociology
Completed a Bachelor of Science in Sociology, gaining a comprehensive understanding of societal structures, human behavior, and social dynamics. Developed strong analytical and research skills through coursework and projects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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