Open to opportunities

Ogechi Theresa

@ogechitheresa

I am an experienced customer service representative delivering empathetic, efficient support and measurable customer satisfaction improvements.

Nigeria

Message

What I'm looking for

I’m seeking a customer-facing role where I can use CRM and social media skills to boost satisfaction, mentor teammates, and grow into customer success or training responsibilities within a collaborative, customer-centric company.

I am a customer service professional with progressive experience at Jumia Foods, Purple Gate Technologies and FIFY Technical Service, focused on delivering prompt, empathetic support and clear communication to customers.

I consistently manage CRM records, respond to customer inquiries across phone, email and social platforms, and have helped achieve a 95% satisfaction rate and a 10% increase in upsell revenue.

I also create and execute social media campaigns, monitor engagement and analytics, and am proficient with Microsoft 365, CRM systems and digital skills training including Google Digital Skills and Jobberman soft-skill training.

I seek roles where I can apply my problem-solving, training and customer success strengths to improve customer experience, mentor teammates and help a customer-centric organization grow.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

FIFY Technical Service Limited

Jan 2024 - Present (1 year 7 months)

Handled customer inquiries via CRM and resolved ordering and delivery issues, placing emergency orders when needed and maintaining accurate records. Managed social media accounts and executed campaigns to increase online engagement.

CRM Customer Support Social Media Management Order Management Communication

Virtual Customer Assistance

Purple Gate Technologies

Jan 2023 - Present (2 years 7 months)

Provided virtual customer support across phone and social media, entering orders and customer details into CRM with high accuracy. Generated reports on customer service metrics and promoted products to improve satisfaction.

Phone Support Social Media Support CRM Data Entry Reporting Customer Engagement Product Promotion Communication

Customer Care Representative

Jumia Foods Limited

Jan 2021 - Present (4 years 7 months)

Provided friendly support via phone and email, resolving complaints and maintaining CRM records to achieve a 95% satisfaction rate. Assisted in training new team members and contributed to a 10% upsell revenue increase.

CRM Customer Support Training Upselling Email Support Communication