Marvellous Daniel
@marvellousdaniel
Dedicated customer service representative with 6+ years' experience.
What I'm looking for
I am a dedicated and personable customer service representative with over six years of experience delivering high-quality support across B2B and B2C environments. I consistently resolve customer issues efficiently, maintain clear documentation, and drive satisfaction through strong communication, upselling, and relationship-building.
I have remote experience handling high-volume inquiries via phone and chat, processing orders accurately, and using CRM systems to track interactions. I bring attention to detail, adaptability, and a proven record of improving customer experiences and supporting business goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Pizza Hunt
Jan 2023 - Jul 2025 (2 years 6 months)
Handled incoming calls and online chats to process pizza orders, maintain accurate customer interaction records, and upsell menu items, improving order accuracy and customer satisfaction.
Customer Care Representative
Tasty Flavors
Mar 2019 - Dec 2022 (3 years 9 months)
Responded to customer inquiries about menu items and promotions, processed orders accurately, provided recommendations and upsells, and followed up to ensure satisfactory experiences.
Education
Degrees, certifications, and relevant coursework
Darkins Customer Service Training
Customer Service Representative (Training), Customer Service
2025 - 2025
Completed Customer Service Representative training through Darkins in 2025.
National Certificate of Education
National Certificate of Education, Physical and Health Education
Completed National Certificate of Education in Physical and Health Education Training, awarded in 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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