Open to opportunities

Toni Beekman

@tonibeekman

Message

Customer support professional with 10+ years helping customers via email, chat, phone, and CRM systems.

United States

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What I'm looking for

I’m looking for a remote-first role where I can handle customer inquiries end-to-end, use Zendesk/Salesforce and ticketing systems, resolve issues through email/chat/phone, and partner with teams on billing, orders, and escalations.

I’m a customer-focused professional with 10+ years of experience in remote customer support, customer service, administrative assistance, account management, and issue resolution. I support customers through email, chat, and phone while maintaining professionalism, accuracy, and customer satisfaction.

I’ve used Zendesk, Salesforce, and CRM/ticketing platforms to manage inquiries, document interactions, and resolve issues efficiently in fast-paced environments. From order and billing support to escalation management and recordkeeping, I’m known for problem resolution, written and verbal communication, and remote collaboration that keeps teams and customers aligned.

Experience

Work history, roles, and key accomplishments

Customer Service & Sales Associate

2nd Amendment Wholesale

Oct 2020 - Jan 2021 (3 months)

Resolved customer order, payment, and shipping issues via phone, email, and chat. Maintained customer records in CRM/ticketing systems and supported billing and account-related inquiries.

Customer Service Customer Satisfaction Email Support Chat Phone Support CRM Software Ticketing Systems Issue Resolution Order Processing Billing Support Account Management Data Entry Escalation Management Salesforce Zendesk

Sales Associate

Dollar General

Nov 2018 - May 2019 (6 months)

Assisted customers with purchases, returns, and product inquiries while supporting store operations. Processed transactions accurately and helped maintain inventory organization.

Customer Service Returns Processing Transaction Processing Cash Handling

Sales Associate

7-Eleven

Mar 2018 - Aug 2018 (5 months)

Provided customer service in a high-volume retail environment. Maintained accuracy in cash handling and payment processing while managing multiple priorities.

Customer Service Cash Handling Payment Processing Retail Operations

Group Sales Coordinator

United Rentals

Jan 2011 - Nov 2013 (2 years 10 months)

Coordinated customer equipment requests, scheduling, logistics, and account management activities. Resolved escalated customer concerns and supported billing/invoicing and customer account inquiries.

Account Management Scheduling Logistics Escalation Management Billing Support Invoicing Ticketing Systems CRM Software

Reservations Manager

Ace Hotel

Jan 2009 - Jan 2010 (1 year)

Managed guest reservations, booking modifications and cancellations, and special requests. Resolved guest concerns and maintained accurate reservation records in coordination with front desk and operational teams.

Reservations Management Booking Modifications Cancellations Customer Support Issue Resolution Coordination Escalation Management