Kristina Verdugo

I am an experienced and reliable customer service professional with a strong track record in high-volume call center and remote support roles, including positions at Goldman Sachs, Pottery Barn (Williams-Sonoma), Hilton Grand Vacations, and other customer-facing employers. I consistently resolve customer issues, handle disputes and fraudulent transaction investigations, and maintain high customer satisfaction ratings.

My strengths include multi-line phone etiquette, complaint resolution, upselling, order processing, and payment dispute research. I have experience managing 50–80+ calls daily, maintaining high sales rates and positive feedback, and supporting both front- and back-office functions related to payments and merchant disputes.

I am committed to following company procedures, learning new systems, and building professional relationships that increase customer loyalty. I bring attention to detail, strong communication, problem-solving skills, and a customer-first mindset to every role.