Maseeh Ahmadzai

I am a dedicated customer service professional with over five years of experience in delivering exceptional technical support and resolving complex billing issues. My journey has taken me through various roles in telecom and retail environments, where I have consistently driven customer satisfaction and exceeded service KPIs. I pride myself on my ability to de-escalate conflicts and multitask effectively across different systems, ensuring that every customer interaction is positive and productive.

During my tenure at Sutherland Global Services, I resolved over 100 billing and technical support cases weekly, achieving a remarkable 90% resolution rate. My commitment to excellence is reflected in my consistent post-call satisfaction scores above 90%, which I achieved while handling escalated calls. I have also trained across four departments, which not only reduced call handoff errors but also improved team flexibility and responsiveness to customer needs.

In addition to my technical skills, I have a strong background in managing chargeback disputes and maintaining compliance with safety protocols in previous roles. I am passionate about fostering a collaborative work environment and am eager to bring my expertise in customer relationship management to a remote customer service representative position.