Toniann Phillips
@toniannphillips
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a motivated customer service professional with extensive experience in various roles, including billing and retention, email customer service, and marketing assistance. My journey began at Twin Gates Pharmacy, where I honed my skills in customer interaction and product management. I have since progressed to roles at Comcast and Ryze Superfoods, where I successfully assisted customers with inquiries and product information, ensuring a seamless experience.
Throughout my career, I have developed a strong foundation in communication, problem-solving, and teamwork. My time as a promotion officer and optical dispenser further enhanced my ability to interpret customer needs and provide tailored solutions. I am currently pursuing a degree in Computer Science, which complements my practical experience and equips me with the technical skills necessary for today's dynamic work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Mary Mount High School
Feb 2024 - Feb 2024 (0 months)
Provided email support to customers for order placements, refunds, and product information while assisting them in navigating the Ryze website.
Call Center Agent
Collective Solutions
Sep 2023 - Oct 2023 (1 month)
Assisted customers via phone and email with inquiries related to their designs and guided them through the website.
Billing and Retention Agent
Teleperformance
Feb 2022 - Sep 2023 (1 year 7 months)
Handled customer billing inquiries, upsold products and services, and focused on customer retention through effective communication.
Promotion Officer/Optical Dispenser
Optical Solutions
Mar 2021 - Oct 2021 (7 months)
Utilized communication and sales skills to attract new customers and assist in interpreting optical prescriptions.
Marketing Assistant
Skiview Technologies
Apr 2020 - Feb 2021 (10 months)
Managed marketing materials, created social media content, and assisted in dispatching drivers while updating inventory.
Store Clerk
Twin Gates Pharmacy
May 2019 - Oct 2019 (5 months)
Assisted customers in locating products, maintained cleanliness, stocked shelves, and ensured accurate deliveries.
Education
Degrees, certifications, and relevant coursework
University of the People
Degree in Computer Science, Computer Science
2022 -
Currently pursuing a Degree in Computer Science, focusing on various aspects of computing and technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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