Danieka Haughton
@daniekahaughton
Dedicated professional with experience in customer engagement and marketing.
What I'm looking for
I am a hardworking and dedicated individual with a strong focus on teamwork and communication. With a solid educational background, having completed my studies at Montego Bay Community College and Herbert Morrison Technical High School, I have developed a mature and responsible approach to all tasks I undertake. My experience spans over a year in customer engagement and operations, as well as marketing and promotion, where I honed my skills in effective communication and problem-solving.
Throughout my work experience, I have had the opportunity to serve in various roles, including as a hotline coordinator and in customer service at Hilton Pharmacy. My responsibilities included serving customers, booking reservations, and managing debt collections, which have equipped me with valuable insights into customer needs and operational efficiency. I am now seeking to leverage my skills in a chat support role, where I can contribute positively to a team and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Pharmacy Assistant
Hilton Pharmacy
Nov 2022 - Nov 2022 (0 months)
Assisted in serving medicines and communicating with customers regarding various products. Gained experience in customer engagement and product knowledge.
Hotline Coordinator
Secrets Hotel
Oct 2022 - Nov 2022 (1 month)
Coordinated hotline services, ensuring timely responses to customer inquiries and issues. Enhanced problem-solving skills through direct customer interaction.
Customer Engagement Associate
Conduent
Sep 2022 - Oct 2022 (1 month)
Responsible for booking reservations for Delta, ensuring customer satisfaction and efficient service delivery. Developed strong communication skills while interacting with clients.
Education
Degrees, certifications, and relevant coursework
Montego Bay Community College
2021 - 2022
Herbert Morrison Technical High School
High School Diploma, Business
2016 - 2021
Completed Caribbean Secondary Examination Council with 8 subjects in the business area, including Information Technology, Social Studies, Mathematics, and English.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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