lois mall

Manage end-to-end operations across purchasing, supply chain, logistics and fulfilment. Own PO execution from production through freight, warehouse receipt and customer delivery. Coordinate international suppliers, freight forwarders and 3PLs, manage multiple customer projects and timelines, and work across international teams to resolve issues and support OTIF delivery

Manage B2C customer support for an e-commerce business, handling enquiries across email and social media. Process orders, refunds and customer queries through Shopify, liaise with suppliers regarding inventory and fulfilment, and resolve delivery issues while maintaining a high standard of customer service.

Supported supply chain operations for key retail accounts, coordinating freight quotations, shipment tracking and delivery monitoring. Managed product registrations through WERCS and maintained accurate product and shipment information while working remotely with internal and external stakeholders.

Led global logistics planning across international markets, managing transport, imports, inventory flows, capacity planning and 3PL performance. Managed 3PL contracts, KPIs and operational reporting, identified process improvements and led a team of three Logistics Coordinators.

Managed a six-person Sales Operations team responsible for order administration, reporting and customer service levels. Partnered with Sales, Operations and warehouse teams to prioritise customer requirements, improve order-to-cash processes and deliver accurate operational reporting.

Managed end-to-end customer order processing, including order entry, credits, returns, pricing discrepancies and stock enquiries. Coordinated with Sales, Warehouse, Transport and Trade Marketing teams to support smooth fulfilment, improve order accuracy and maintain customer service levels.

A Levels: Sociology (A), English (B), Psychology (B), Art (B).
10 GCSEs, grades A–C, including English, Mathematics and Science.