Kibri Daniel
@kibridaniel
Creative online store manager with expertise in e-commerce strategies.
What I'm looking for
I am a dedicated and creative professional with a strong background in online store management, particularly in e-commerce platforms like Amazon and Shopify. My experience as an Assistant Online Store Manager at Muze Skin Care has equipped me with the skills to create and implement effective product listings, manage advertisement campaigns, and optimize product pages. I thrive in diverse environments, leveraging my social skills to build connections and coordinate efforts across teams.
Prior to my current role, I served as an Assistant Research Market Analyst at Funded Trading Plus, where I honed my analytical skills by developing performance improvement strategies and utilizing Microsoft Excel for reporting. My journey in customer service began at the InterContinental Amstel Hotel, where I provided exceptional guest services and resolved billing issues, further enhancing my problem-solving abilities. I am passionate about continuous improvement and am always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Assistant Online Store Manager
Muze Skin Care
Dec 2021 - Dec 2023 (2 years)
Managed online store operations on Amazon and Shopify, created product listings, optimized advertisement campaigns, and collaborated with customer service to enhance order management and inventory conditions.
Assistant Research Market Analyst
Funded Trading Plus
Oct 2020 - Oct 2021 (1 year)
Created spreadsheets for reporting, developed performance improvement strategies, and utilized critical thinking to evaluate solutions and make decisions.
Guest Services Clerk
InterContinental Amstel Hotel
Sep 2019 - Aug 2020 (11 months)
Provided customer service by answering inquiries, resolving billing issues, and initiating service requests to ensure guest satisfaction.
Remote Customer Service Representative
ING Nederland
Sep 2016 - May 2019 (2 years 8 months)
Handled customer inquiries via phone and webchat, processed orders, provided after-sales support, and assisted the sales team with administrative tasks.
Education
Degrees, certifications, and relevant coursework
London School of International Business
Level 3 Diploma, Customer Service
2020 - 2021
NHL Stenden University of Applied Sciences
Bachelor of Business Administration, International Business Management
2016 - 2019
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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