Open to opportunities

Jessica Gregory

@jessicagregory

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E-commerce and digital operations professional with a strong foundation in merchandising.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, creativity, and collaboration in a dynamic e-commerce environment.

I am an e-commerce and digital operations professional with a solid foundation in merchandising, content, and user experience (UX). My journey has taken me from hospitality to tech, where I have developed a diverse skill set that includes full-stack development and proficiency in various e-commerce platforms. I thrive in dynamic environments and am passionate about leveraging my skills to drive growth and enhance customer experiences.

My recent experience includes working as an E-commerce Executive at Joust Group, where I managed and optimized multiple Shopify websites and marketplaces. I successfully implemented D2C and marketplace strategies that resulted in significant growth across our portfolio. Additionally, I have a strong background in analytics, utilizing tools like Google Analytics and Amazon Analytics to analyze performance data and inform decision-making. My ability to adapt and learn quickly has been a key factor in my success, allowing me to contribute effectively to various teams and projects.

I hold a certification in Full Stack Web Development from Ironhack, where I honed my skills in JavaScript, HTML5, CSS3, ReactJS, NodeJS, Express, MongoDB, and RESTful APIs. I am eager to continue my professional journey in the e-commerce sector, where I can apply my technical skills and passion for digital operations to create impactful solutions.

Experience

Work history, roles, and key accomplishments

Volunteer

Casa Grande Surf Hostel

Apr 2024 - Jan 2025 (9 months)

Managed general hostel hospitality duties, ensuring guest satisfaction and a friendly atmosphere. Oversaw the rooftop bar and organised regular events and social activities.

Hospitality Event Management Bar Management

Category Trading Assistant

Secret Sales

Mar 2023 - Jun 2024 (1 year 3 months)

Briefed and proofed UK/NL emails and site content; attributed products using Akeneo for accurate categorisation and promotions. Monitored global price drops and product launches, set up promo codes, and supported site QA checks.

Email Marketing Content Management Akeneo QA Testing Competitive Analysis

E-commerce Executive

Joust Group

Jun 2022 - Jan 2023 (7 months)

Managed and optimised 3 Shopify websites and multiple marketplaces including Amazon Seller Central, Wayfair, and Etsy. Wrote SEO-optimised content, curated product ranges, and analysed performance data using Google Analytics and Shopify. Handled purchase forecasting, POs, led email/SMS marketing via Klaviyo and Attentive, and collaborated on UX improvements.

Shopify Google Analytics Klaviyo Forecasting

Customer Care

Joust Group

Jun 2022 - Jan 2023 (7 months)

Worked 1–2 days a week in Customer Care alongside main e-commerce responsibilities, helping to resolve queries and inform UX improvements. Answered customer queries via Freshdesk, gaining hands-on experience in addressing customer inquiries and resolving issues. Used insights to optimise UX and identify site improvements.

Customer Service Freshdesk Customer Satisfaction Communication

Year 6 Co-Teacher

Ark Swift Primary School

Jan 2022 - Mar 2022 (2 months)

Planned and led classes independently and alongside co-teachers for Year 6 students. Delivered arithmetic, reading, PSHE, and art lessons.

Teaching Classroom Management PSHE Art Education

1:1 SEN LSA

Ark Swift Primary School

Aug 2021 - Jan 2022 (5 months)

Supported a student with special educational needs, adhering to strict safeguarding protocols. Built strong communication skills and developed inclusive teaching strategies.

Communication Skills

Volunteer

Newcastle Universities Nightline

Oct 2019 - Dec 2020 (1 year 2 months)

Provided overnight support via a confidential helpline for university students. Strengthened empathy, listening, and communication skills.

Helpline Operation Empathy Communication Skills

Education

Degrees, certifications, and relevant coursework

Ironhack

Certification, Web Development

2023 - 2023

Grade: Successful Pass

Completed an intensive full-stack web development bootcamp. Studied core technologies including JavaScript, HTML5, CSS3, ReactJS, NodeJS, Express, and MongoDB. Gained practical experience with RESTful APIs.

Newcastle University

BA(Hons) Combined Honours, History of Art and Classics

2018 - 2021

Grade: High 2:1

Activities and societies: Volunteer for Newcastle Universities Nightline (October 2019 – 2020)

Pursued a Bachelor of Arts with Honours in a combined program. Focused on the study of History of Art and Classics. Achieved a High 2:1 classification.