Elaine Da Silva
@elainedasilva
I improve e-commerce catalog accuracy, customer experience, and operational quality across global consumer brands.
NetherlandsWhat I'm looking for
At Amazon, I validate and upload product information from more than 1,000 vendors monthly, improving catalog accuracy by 25% and page conversion by 15%.
I analyze more than 300 customer reviews each week and audit 500+ listings to improve categorization, compliance, and product discoverability.
Previously, I coordinated sales operations at Kikkerland BV and customer service at Bugaboo International, reducing order errors, response times, and onboarding time while maintaining strong satisfaction scores.
My background also includes admissions, recruitment, account coordination, and high-volume customer support. I bring multilingual communication skills and hands-on experience with CRM, office, design, and social media tools.
Experience
Work history, roles, and key accomplishments
Validated and uploaded product information from 1000+ vendors monthly, improving catalog accuracy by 25% and enhancing page conversion by 15%. Analyzed customer reviews and conducted quality audits to ensure compliance and improve product discoverability.
Sales Coordinator
Kikkerland BV
Aug 2019 - Feb 2021 (1 year 6 months)
Monitored account compliance and coordinated with logistics to ensure client orders met requirements, reducing order errors by 40% and improving on-time delivery. Managed customer interactions across social media, responding to 150+ inquiries weekly with a 95% satisfaction rate.
Service Coordinator
Bugaboo International
Aug 2017 - Aug 2019 (2 years)
Handled 100+ warranty-related emails and calls weekly, reducing response times by 30% and maintaining a 90% customer satisfaction rate. Conducted training sessions for new hires on Bugaboo Bee products, reducing onboarding time by 25%.
Admissions/Recruitment Advisor
London College of Creative Media
Jun 2015 - Feb 2017 (1 year 8 months)
Served as first point of contact for 50+ applicants weekly, responding within 24 hours and enhancing candidate experience. Oversaw the full application process for 150+ students per term, managing interviews, offers, and registrations.
Customer Support Representative
ComeOn Ltd
Mar 2014 - Jun 2015 (1 year 3 months)
Resolved 500+ customer queries weekly via phone, email, and chat, reducing response times by 30% and improving customer satisfaction. Supported leadership in evaluating root causes of customer issues and implementing preventative measures.
Account Coordinator
Kaplan Thaler Group
Jan 2010 - Jun 2010 (5 months)
Coordinated account activities in an advertising agency environment, supporting client campaigns and account management.
Education
Degrees, certifications, and relevant coursework
Musicians Institute
Associate of Arts, Independent Artist
2011 - 2013
Associate of Arts in Independent Artist from Musicians Institute, completed in 2013.
Hawaii Pacific University
Bachelor of Arts, Public Relations
2005 - 2009
Grade: Cum Laude, GPA 3.5/4.0
Activities and societies: School Newspaper (Kalamalama) - Reported articles in the areas of campus life and politics; AIDS Walk Volunteer – Event coordinator for three consecutive years
Bachelor of Arts in Public Relations from Hawaii Pacific University, graduated Cum Laude with a GPA of 3.5 on a 4.0 scale.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
Skills
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