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Tobi Ajibewa

@tobiajibewa

Multi-skilled customer service representative with strong administrative abilities.

United Kingdom
Message

What I'm looking for

I am looking for a role that offers growth opportunities and allows me to contribute meaningfully.

I am a dedicated and efficient customer service representative with a proven track record in resolving customer complaints and providing exceptional service. My experience spans various roles, including administrative support and quality control, where I have honed my skills in communication, problem-solving, and teamwork. I thrive in fast-paced environments and am committed to maintaining high standards of service.

Throughout my career, I have demonstrated my ability to adapt and work under pressure, ensuring that customer needs are met promptly and effectively. I am now seeking a position that offers genuine opportunities for progression, where I can leverage my skills and contribute significantly to the success of the organization.

Experience

Work history, roles, and key accomplishments

FI
Current

Customer Service Representative

Firstsource

Jul 2024 - Present (1 year 2 months)

Currently working as a Customer Service Representative, responsible for resolving customer complaints, responding to inquiries, and maintaining service records. Focused on providing product information and ensuring customer satisfaction through effective communication and follow-up.

FC

Customer Service Representative

Firstsource (Contact Centre)

Jan 2024 - Jun 2024 (5 months)

Worked as a Customer Service Representative in a hybrid role, handling customer inquiries and complaints, processing orders, and maintaining accurate service records. Ensured customer satisfaction through effective communication and follow-up.

Education

Degrees, certifications, and relevant coursework

EU

Ekiti State University

Bachelor's degree, Chemistry

2017 - 2021

Grade: 2.1

Studied Chemistry and graduated with a 2.1 classification. The program included extensive laboratory work and theoretical knowledge in chemical principles.

GS

Glory Years International High School

GCSE, Science

2010 - 2014

Grade: Pass

Completed secondary education with a focus on Science subjects, achieving a Pass grade.

Tech stack

Software and tools used professionally

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Tobi Ajibewa - Customer Service Representative - Firstsource | Himalayas