Ella Ruenji
@ellaruenji
Highly motivated professional with extensive customer service experience.
United KingdomWhat I'm looking for
I am a highly motivated and well-organised professional with vast experience in call handling, customer service, and administrative support. My career has been defined by my ability to manage high-volume client interactions efficiently while maintaining detailed documentation. I pride myself on resolving customer queries with clarity and empathy, ensuring a high standard of service as the point of contact for customer inquiries.
In my current role as a Data Entry Administrator at IPSOS, I have successfully maintained databases with 100% accuracy, enabling informed decision-making for clients. My previous experience as an Administrative Assistant honed my skills in Microsoft Office tools, where I handled client communications and processed transactions with precision. I am eager to contribute my skills to a dynamic and customer-focused team.
Experience
Work history, roles, and key accomplishments
Data Entry Administrator
IPSOS
Sep 2023 - Present (1 year 8 months)
Responsible for handling high volumes of client inquiries via phone and email, providing exceptional customer service and maintaining accurate data records. Managed databases and supported management with administrative tasks.
Administrative Assistant
Mzansi Hair
Jun 2020 - Sep 2023 (3 years 3 months)
Managed client communications and resolved inquiries efficiently. Maintained supplier databases and processed customer transactions while ensuring compliance with regulatory standards.
Transactional Processing Assistant
Baskin Robbins
Jan 2019 - Sep 2019 (8 months)
Provided customer service in a fast-paced environment, handling queries and maintaining point-of-sale records. Assisted with daily reconciliations and reporting for management.
Customer Care Assistant
McDonald's
Apr 2015 - Mar 2016 (11 months)
Delivered high-quality customer service and handled customer inquiries and complaints. Maintained a positive experience for customers in a busy environment.
Education
Degrees, certifications, and relevant coursework
WCWest Herts College
Higher National Diploma, Information Technology
2016 - 2018
Grade: Distinction*Distinction*Distinction*
Completed a Level 3 Higher National Diploma in Information Technology with a focus on various IT competencies and skills.
Sir Christopher Hatton Academy
GCSEs, General Education
2015 - 2016
Grade: A* - B
Completed GCSEs with a focus on foundational education and skills necessary for further studies.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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