TM Rodrimir
@tmrodrimir
Customer support specialist skilled in chat/ticket support and CRM tools.
ZimbabweWhat I'm looking for
I’m a customer support professional focused on delivering accurate, timely responses while maintaining a high level of customer satisfaction. My objective is clear: work in a growth-oriented company where I can apply my skills and acquire new abilities.
In recent roles, I supported listeners with billing, account, and technical issues through chat and ticket handling, including device troubleshooting and general inquiries. Previously, I handled calls, chats, and emails for hotel and property reservations, guiding guests through online bookings and resolving billing, booking errors, and technical system concerns.
I also bring experience in application-focused and financial support work—processing and verifying loan applications, coordinating with banks to verify client information, and handling cardholder transaction disputes and refund requests. I bring strong problem-solving, multitasking, and the ability to work effectively under pressure in a fast-paced environment.
Experience
Work history, roles, and key accomplishments
Assisted listeners with billing, account, and technical issues for a music application, providing timely chat and ticket support and device troubleshooting to maintain customer satisfaction.
Handled calls, chats, and emails for online travel hotel reservations, resolving booking errors, billing issues, and technical system concerns while guiding guests through online reservation flows.
Application Data Analyst
ARB Call Facilities
Jan 2021 - Jul 2022 (1 year 6 months)
Contacted potential loan leads, processed and verified loan applications, coordinated with banks to confirm client information, and determined prospect eligibility for approval.
Assisted cardholders with transaction disputes and refund requests, and managed card activation, deactivation, and replacement requests through secure channels.
Clinic Receptionist
Bandoquillo Dental Clinic
Aug 2016 - Apr 2018 (1 year 8 months)
Managed front-desk operations and handled patient inquiries through phone, messaging, and email correspondence.
Education
Degrees, certifications, and relevant coursework
University of Negros Occidental–Recoletos
Bachelor of Science, Mechanical Engineering
Bachelor of Science in Mechanical Engineering (undergraduate) at University of Negros Occidental–Recoletos.
High School Graduate
High School Graduate
2010 - 2011
Completed high school in S.Y. 2010–2011.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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