Katriel Angela Cerrero
@katrielangelacerrero
Customer service and technical support professional delivering empathetic, efficient issue resolution.
PhilippinesWhat I'm looking for
I am a dedicated customer service and technical support professional with over three years of experience handling client inquiries, troubleshooting technical problems, and delivering excellent customer experiences.
I have supported high-volume interactions across live chat, phone, and messaging platforms, resolving billing and technical issues while maintaining professionalism and empathy. I consistently tailor solutions to customer needs and effectively process orders and refunds.
My background includes roles in healthcare billing support, e-commerce customer care, and technical troubleshooting where I escalated complex issues to higher-level teams and contributed to improved customer satisfaction. I am recognized for adaptability, strong communication, and a strong work ethic.
I seek to bring dependable problem-solving, clear communication, and upselling experience to a customer-focused team where I can continue to grow and help improve client outcomes.
Experience
Work history, roles, and key accomplishments
Senior Associate
R1 RCM Philippines
Oct 2025 - Present (3 months)
Assist patients with inquiries about hospital bills, coverage, and account balances, explaining charges and payment options while handling billing concerns professionally and empathetically.
Customer Service Representative
M-Commerce Corporation
Jun 2024 - Oct 2025 (1 year 4 months)
Provided real-time assistance via live chat and messaging, handled multiple concurrent conversations, resolved complaints and processed refunds to maintain high customer satisfaction.
Customer Experience Executive
Probe CX
Mar 2024 - May 2024 (2 months)
Supported order management and issue resolution to improve customer experience, tailored presentations to customer needs, and offered solutions aligned with client requirements.
HTCustomer Service Representative
Hexaware Technologies
Oct 2023 - Jan 2024 (3 months)
Understood customer needs to tailor upsell suggestions, resolved complaints professionally, and processed orders and refunds efficiently to support service goals.
TEDiagnosed and troubleshooted technical issues, guided customers step-by-step via phone, and escalated complex issues to higher-level technical teams when necessary.
Education
Degrees, certifications, and relevant coursework
Pamantasan ng Lungsod ng Pasig
Bachelor of Science in Information and Technology, Information and Technology
Completed Bachelor of Science in Information and Technology at Pamantasan ng Lungsod ng Pasig, graduating in July 2023.
Rizal High School
High School Diploma, Accountancy Business Marketing
Completed secondary education with a focus on Accountancy, Business, and Marketing, graduating in March 2018.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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