Nathan Alejandro Alesna

I’m a Customer Support Specialist focused on delivering timely, accurate, and empathetic support that helps customers resolve issues efficiently and builds trust in the brand. I aim to make a positive impact through outstanding service, strong leadership, and a commitment to continuous learning and growth.

Most recently at PAPMD (August 2024–October 2025), I supported customers for sleep-related wellness products—especially for sleep apnea, snoring, CPAP therapy, and mouth breathing—managing inquiries through Email, Facebook, and Instagram. I handled payments, refunds, return processing, and PayPal/Stripe dispute resolution, while contacting customers about returned shipments caused by incorrect or incomplete addresses.

Earlier, at AT Healthcare (2020–2023), I provided real-time live chat assistance and managed billing, payment processing, refunds, and transaction concerns. I also handled Facebook comments and private messages professionally, improving customer satisfaction by resolving issues efficiently while maintaining strong relationships.

My background also includes hospitality leadership and front-desk experience (Cityscape Hotel and Fulltime Flying Fish Hostel), where I managed reservations, guest inquiries, room availability, cashiering, and daily team operations. That mix of customer support and hands-on operations helps me communicate clearly, stay organized, and keep service quality consistent.