REGINA MAGNAYON

Managed customer billing and collection support for Xfinity - Comcast, ensuring accurate billing and resolving customer issues. Performed tasks such as preparing invoices, processing payments, and addressing billing inquiries.

Provided support and customer service for Uber Eats orders and accounts, assisting app users, delivery partners, and restaurants. Handled inquiries through inbound and outbound phone support, chat, and email.

Provided intake specialist and medical billing services, including inbound and outbound phone support, chat, and email correspondence. Delivered wellness programs and services to seniors and persons with disability.

Offered roadside assistance and accident management services, streamlining processes for drivers in need. Provided support through inbound and outbound phone calls, chat, and email correspondence.

Specialized in creating, managing, and optimizing social media ad campaigns for recruitment and brand awareness. Leveraged platforms like Facebook and Google Ads to achieve specific objectives.

Provided technical support for HSI and phone services, diagnosing and resolving software and hardware faults. Assisted customers over the phone and through other communication channels.

Handled inbound and outbound phone support, chat, and email correspondence for various customer inquiries. Diagnosed and resolved software or hardware faults for customers.

Served as a Receptionist and Order Processing Specialist, working with customers, sales, and logistics to ensure accurate and timely order fulfillment. Handled inbound and outbound phone support, chat, and email correspondence.

Completed an Associate Graduate program in Computer Secretarial and Office Administration. Gained skills in office management, computer applications, and administrative support.