TGTiya Gaines
@tiyagaines
Seasoned customer service professional with extensive claims management experience.
United StatesWhat I'm looking for
I am a seasoned customer service professional with over 16 years of experience, specializing in claims management and resolution. My career has been marked by a commitment to quality communication and meticulous attention to detail, which I honed while serving as a Customer Service Supervisor. I am now seeking a Support Escalations Specialist role where I can leverage my extensive client service background and problem-solving skills.
In my most recent position as a Support Specialist at Hays Cleveland, I was responsible for assigning new claims to appropriate handlers, ensuring efficient and timely resolution. I maintained high-quality service through effective communication with customers, keeping them informed throughout the claims process. My previous roles have equipped me with the ability to manage customer inquiries efficiently, enhance team performance through training, and maintain accurate documentation, all of which contribute to improved customer satisfaction.
Experience
Work history, roles, and key accomplishments
Support Specialist
Hays
Mar 2022 - Mar 2025 (3 years)
Managed the assignment of new claims to handlers, ensuring timely resolution and accurate data entry into the claims management system. Maintained high-quality service through effective communication with customers regarding their claims.
Data Entry Supervisor
RadioShack
Aug 2021 - Feb 2022 (6 months)
Oversaw the accurate entry and maintenance of customer data, communicated service information to clients, and resolved inquiries to enhance customer satisfaction.
Customer Support
Teleperformance USA
Jun 2019 - Aug 2021 (2 years 2 months)
Handled customer inquiries regarding health coverage options, ensuring clarity and satisfaction while maintaining data integrity in insurance applications.
Tax Preparer
Jackson Hewitt
Aug 2007 - May 2019 (11 years 9 months)
Improved team performance through training programs and managed multiple tasks while ensuring meticulous attention to detail in tax preparation and client documentation.
Shift Supervisor
Bon Appetit Case Western Reserve
Aug 2007 - May 2016 (8 years 9 months)
Managed scheduling and identified financial deductions for clients, ensuring optimal service and time management.
Education
Degrees, certifications, and relevant coursework
Cleveland Jobs Corps
Certificate, Business Technology
2010 -
Completed a certificate program in Business Technology, focusing on essential skills for the business environment.
East High School
Diploma, General Education
2003 - 2007
Graduated with a high school diploma, completing a standard curriculum and participating in various extracurricular activities.
Availability
Location
United StatesAuthorized to work in
Job categories
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