Ghanita User

I am a seasoned customer service expert with over 15 years of experience in the field. My career has been defined by my ability to resolve complex issues through active listening and empathy, always prioritizing the customer’s needs. I thrive in fast-paced environments and have honed my multitasking skills, allowing me to adapt to change and contribute positively to any organization.

Currently, I work at Elevance Health, where I handle inbound and outbound calls for commercial employer groups, assisting members with complex medical needs. My previous experience at United Healthcare spanned over 11 years, where I served as a Resource Agent for Medicare Part D plans and Medicaid. I took on leadership roles, including Team Lead and mentor for new hire training, and traveled to various states to facilitate training sessions. My commitment to excellence is reflected in my performance on member surveys and my ability to achieve first call resolution.