Rachel Newsome

I am a dedicated customer service professional with a strong background in technical support and account management. Over the past several years, I have honed my skills in troubleshooting and resolving complex customer issues, consistently achieving high first call resolution rates. My experience at Verizon has equipped me with the ability to handle escalated supervisor calls and provide real-time support to agents, ensuring seamless operations and exceptional customer experiences.

Throughout my career, I have demonstrated a commitment to delivering excellent service while adapting to changing policies and technology systems. My role at Adecco allowed me to assist customers with health insurance enrollment and policy updates, where I effectively managed high call volumes in a fast-paced environment. I pride myself on my strong communication skills and my ability to utilize de-escalation techniques to address customer concerns, fostering positive relationships and retaining clients.