Diane Carrillo

I’m a detail-oriented, self-motivated Customer Service professional with 15+ years of experience helping clients solve problems confidently and professionally. I bring strong problem-solving skills, a positive attitude, and the ability to work independently or as part of a team.

In my current role as a Customer Service Rep., I deliver high-quality service by resolving issues efficiently while maintaining professionalism and empathy. I assist clients with payroll delivery timelines, troubleshooting requests, and questions, and I educate customers on products, services, and self-service tools to improve the user experience.

Previously at Genpact / Goldman Sachs Bank, I served as a main point of contact for customers by clarifying issues and providing timely updates on claims status. I handled a high volume of calls, emails, and messages, collaborated with internal teams to resolve issues, and documented all customer interactions accurately within CRM and service systems.

Earlier, at United Automobile Ins., I supported claims intake and guidance, navigating CRM and call center systems while explaining insurance coverage and service options. Across all roles, I’ve maintained confidentiality and compliance with data privacy standards, used active listening to resolve concerns, and consistently aimed to improve customer satisfaction.