Open to opportunities

Ebele Igbokwe

@ebeleigbokwe

Message

Experienced customer support professional with strong analytical skills.

United States

Message

What I'm looking for

I am looking for a role where I can leverage my customer support expertise and analytical skills to contribute to a dynamic team, while also seeking opportunities for professional growth and development.

I am a dedicated customer support professional with over 13 years of experience in various roles, including collections and customer care. My journey has equipped me with a unique blend of skills that allow me to effectively resolve issues and enhance customer satisfaction. I thrive in fast-paced environments and am passionate about developing innovative solutions that meet client needs.

Throughout my career, I have demonstrated my ability to manage complex cases and implement process improvements that drive productivity. At Genpact, I serve as the day-to-day point of contact for a portfolio of clients, advocating for their needs and ensuring a seamless experience. My previous roles have honed my communication and problem-solving skills, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Collections

Current

Genpact

May 2022 - Present (3 years)

Made outbound calls to card members with past due payments and handled inbound calls to resolve delinquency issues. Managed cases and escalations to resolution through root cause analysis, creative problem solving, and preventative measures.

Collections Customer Service Payment Processing Root Cause Analysis Process Improvement Client Management Escalation Management

Customer Support Representative

Micbel Auto Land

Apr 2021 - May 2022 (1 year 1 month)

Interacted with customers to handle inquiries and complaints about purchases, managing incoming purchase orders and documentation. Prospected for potential customers through various channels, tracked and cultivated leads, and assisted with general office duties.

Customer Support Sales Prospecting Documentation Management Customer Relationship Management

Head Transaction Services / Customer Care

Life Point Health

Jul 2019 - Apr 2021 (1 year 9 months)

Accountable for financial and non-financial aspects of all products, verifying incoming and outgoing transactions, and filtering applications for rental/mortgage products. Managed customer delinquency issues, processed payments, and identified process improvements to enhance productivity and client experience.

Customer Care Delinquency Payment Processing Process Improvement Client Experience