Ashlee Floyd
@ashleefloyd
Results-driven customer service professional with 14+ years of experience.
United StatesWhat I'm looking for
With over 14 years of experience in high-volume call center environments, I am a results-driven Customer Service Professional dedicated to providing exceptional support. My expertise lies in active listening, problem-solving, and fostering customer satisfaction. I have a proven track record of multitasking and adapting quickly to changes, thriving in fast-paced settings.
Currently, I work as a Customer Service Representative at V-Dart, where I manage a high volume of inbound calls daily, ensuring prompt issue resolution. My commitment to excellence has recognized me as a top performer within my team for consistently meeting and exceeding service goals. I have also held various roles, including Technical Support Agent and Customer Service Manager, where I developed strong technical proficiency and organizational skills.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
V-Dart
Feb 2021 - Present (4 years 3 months)
Manage a high volume of inbound calls daily, ensuring prompt issue resolution and customer satisfaction. Recognized as a top performer for consistently meeting and exceeding service goals.
Technical Support Agent
EVOPayments International
Jan 2018 - Feb 2021 (3 years 1 month)
Provided technical support via inbound and outbound calls, troubleshooting credit card terminal issues. Awarded Employee of the Month for exceptional leadership and customer service.
Drive Lockbox Processor
Randstad
Jan 2017 - Jan 2018 (1 year)
Accurately processed customer orders and legal documents with a high level of data entry precision while ensuring compliance with organizational standards.
Office Manager
GEVC
Jan 2016 - Jan 2017 (1 year)
Oversaw contract preparation and office supply management, supervising a team of four employees to ensure efficient office operations.
Customer Service Manager
Walmart
Jan 2011 - Jan 2016 (5 years)
Supervised 21 cashiers, managed break schedules, and ensured front-end efficiency while conducting end-of-day register audits.
Education
Degrees, certifications, and relevant coursework
Ashlee hasn't added their education
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Location
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