Doneisha Reid
@doneishareid
Customer support specialist with 7 years' experience resolving complex client issues.
United StatesWhat I'm looking for
I am a dedicated customer support professional with seven years of experience delivering exceptional service across chat, phone, and email channels for companies including Apple, CVS, and Headway. I specialize in troubleshooting technical issues, processing and adjudicating health insurance claims accurately, and improving customer satisfaction through clear communication and efficient problem-solving.
I have a strong track record of meeting production goals, streamlining processes using advanced software and documentation, and collaborating with cross-functional teams to implement improvements. I bring attention to detail, excellent multitasking ability, and a commitment to ongoing learning to ensure high-quality outcomes for customers and employers.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Headway
Oct 2024 - Present (1 year 1 month)
Deliver exceptional multi-channel customer support, resolve inquiries using help articles and internal documentation, and meet production goals to ensure customer satisfaction and retention.
Claim Benefit Specialist
CVS
Jun 2021 - Jul 2025 (4 years 1 month)
Processed and adjudicated health insurance claims with accuracy and compliance, collaborated with internal and external partners to resolve complex claim issues, and implemented process improvements that reduced processing times.
APProvided technical support via chat, managed multiple simultaneous sessions, troubleshot hardware and software issues, and contributed feedback to improve chat protocols and training.
Admissions Representative
Ultimate Medical Academy
Jan 2020 - May 2021 (1 year 4 months)
Guided prospective students through enrollment with tailored interviews and coordination with advisors and financial aid, maintaining accurate records to improve admissions efficiency.
Customer Service Representative
Elevation Connect
Jan 2018 - Jan 2020 (2 years)
Managed high-volume inbound calls, emails, and chats to resolve customer inquiries, maintained detailed interaction records, and collaborated with teams to escalate and solve complex issues.
Education
Degrees, certifications, and relevant coursework
Boyd Anderson High School
High School Diploma, General Education
Graduated with a High School Diploma in May 2019 from Boyd Anderson High School.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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