Kirandeep Deol

Addressed customer inquiries and resolved complaints courteously using effective problem-solving skills, resulting in high customer satisfaction. Maintained detailed logs and documentation of incoming and outgoing calls, ensuring accurate record-keeping of customer interactions and transactions. Provided accurate product and service information and troubleshooting assistance to resolve issues.

Resolved customer complaints and issues effectively, utilizing suitable methods and problem-solving skills. Utilized automated systems to log and retrieve call information, maintaining detailed documentation of all interactions. Followed up with customers to confirm product functionality and ensure overall satisfaction.

Communicated effectively with patients to ascertain needs for assistance and provide social and emotional support. Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses. Maintained patient information confidentiality, protecting sensitive data.

Completed daily documentation and charts regarding patient care, inputting reports into practice databases. Communicated effectively with patients to identify and attend to needs. Updated and entered patient information into computer systems.

Observed and reported patient responses, reactions, and changes to medications. Provided information such as directions, visiting hours, and patient status to visitors and callers. Answered patient call signals to determine needs.

Resolved problems and escalated high-level issues to supervisors within established timeframes. Communicated work goals and deadlines to employees to increase productivity. Maintained store inventories and ordered materials to ensure item availability.

Completed studies in Nursing Leadership and Management, focusing on advanced principles and practices within the nursing field. Developed skills essential for leading and managing healthcare teams and initiatives.

Obtained a Diploma in Nursing, gaining foundational knowledge and practical skills in patient care and healthcare practices. Prepared for a career in nursing through comprehensive coursework and clinical experience.