Open to opportunities

Kirandeep Deol

@kirandeepdeol

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Highly motivated customer service professional with strong problem-solving skills.

Canada

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly motivated and customer-focused professional with over 4 years of experience in customer service roles. My background includes addressing inquiries, resolving complaints, and building strong customer relationships through effective communication and problem-solving skills. I am eager to leverage my experience in client support and meticulous record-keeping to contribute to a positive customer experience in a dynamic company.

In my previous role as a Customer Service Specialist at S And P Data, I successfully addressed customer inquiries and resolved complaints, resulting in high customer satisfaction. I maintained detailed logs of customer interactions and provided accurate product information to ensure customer needs were met. My experience as a Nursing Assistant further honed my ability to communicate effectively and provide support, which I believe is essential in any customer service role.

I am passionate about delivering exceptional service and continuously seek opportunities to improve processes and enhance customer satisfaction. I thrive in environments where I can utilize my skills to make a positive impact on customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist / Appointment Settler

S And P Data

May 2021 - Jul 2022 (1 year 2 months)

Addressed customer inquiries and resolved complaints courteously using effective problem-solving skills, resulting in high customer satisfaction. Maintained detailed logs and documentation of incoming and outgoing calls, ensuring accurate record-keeping of customer interactions and transactions. Provided accurate product and service information and troubleshooting assistance to resolve issues.

Customer Service Problem Solving Documentation Troubleshooting Appointment Management Customer Satisfaction Communication Data Entry Record keeping Customer Relationship Management

Customer Service Representative

Khinda Trucking Inc

Mar 2019 - Apr 2021 (2 years 1 month)

Resolved customer complaints and issues effectively, utilizing suitable methods and problem-solving skills. Utilized automated systems to log and retrieve call information, maintaining detailed documentation of all interactions. Followed up with customers to confirm product functionality and ensure overall satisfaction.

Customer Service Automation Documentation Problem Solving Customer Satisfaction Data Entry Communication

Nursing Assistant

Auburn Heights Retirement Residence

Feb 2016 - Dec 2018 (2 years 10 months)

Communicated effectively with patients to ascertain needs for assistance and provide social and emotional support. Documented and reported observations of patient behavior, complaints, or physical symptoms to nurses. Maintained patient information confidentiality, protecting sensitive data.

Documentation Patient Observation Confidentiality Vital Signs Patient Care Emotional Support Reporting Data Entry Healthcare

Health Care Aide

Shepherds Care Foundation

Mar 2015 - Feb 2016 (11 months)

Completed daily documentation and charts regarding patient care, inputting reports into practice databases. Communicated effectively with patients to identify and attend to needs. Updated and entered patient information into computer systems.

Patient Care Documentation Data Entry Communication Database Management Personal Care Healthcare Charted Reporting

Health Care Assistant - Dementia Care

Brightwater Senior-living

Apr 2013 - Feb 2015 (1 year 10 months)

Observed and reported patient responses, reactions, and changes to medications. Provided information such as directions, visiting hours, and patient status to visitors and callers. Answered patient call signals to determine needs.

Call Responses Patient Observation Reporting Call Response Dementia Care Healthcare Patient Support Communication

Supervisor / Assistant Accountant

McDonalds

Sep 2011 - Jan 2013 (1 year 4 months)

Resolved problems and escalated high-level issues to supervisors within established timeframes. Communicated work goals and deadlines to employees to increase productivity. Maintained store inventories and ordered materials to ensure item availability.

Problem Solving Communication Productivity Improvement Inventory Management Material Ordering Customer Service Team Leadership Retail Operations Sales

Education

Degrees, certifications, and relevant coursework

Seneca College

Nursing Leadership and Management in Nursing, Nursing

Completed studies in Nursing Leadership and Management, focusing on advanced principles and practices within the nursing field. Developed skills essential for leading and managing healthcare teams and initiatives.

MHR DAV Institute of Nursing and Hospital

Nursing Diploma, Nursing

Obtained a Diploma in Nursing, gaining foundational knowledge and practical skills in patient care and healthcare practices. Prepared for a career in nursing through comprehensive coursework and clinical experience.