Alain Shyaka

I am a customer service specialist with over three years of experience across telecommunications, sales, technical support, and healthcare environments. I consistently deliver empathetic, professional support while maintaining accuracy in data and records.

My background includes inbound call and email support, de-escalation, active listening, and resolving escalated issues to restore customer confidence. I have a track record of improving customer satisfaction and supporting sales goals by identifying needs and recommending solutions.

I am proficient in Microsoft Office, CRM data entry, and Excel tracking for reporting and monitoring. I collaborate effectively with teammates and supervisors to support workflow, special projects, and ensure accurate client information.

Fluent in English and French, I manage high-pressure situations with professionalism and strong problem-solving skills, and I bring strong written communication and time-management abilities to every role.