timika Awomi

I love figuring out problems and making things work better for customers and users. I’m energized by how customers think, and I focus on small improvements that make their experience smoother—especially when I can use SaaS tools, automation, and system-building to support teams and outcomes.

In my current role, I handle high-volume customer support by resolving 80–100+ daily tickets (peaking at 150 during sales) across live chat and email while keeping fast resolution times and high customer satisfaction. I built and optimized CRM chat flows and macros to reduce manual effort and cut average response times, and I lead marketplace operations like vendor onboarding and partner coordination (including Myntra, Ajio, Knot, and Slikk).

I also manage website and product operations—product updates, backend quality checks, inventory, and troubleshooting—while coordinating refunds, returns, and delivery escalations across fulfillment and production. I’ve mentored 2 interns on CRM protocols and brand communication standards, and I’ve developed direct relationships with high-value clients and celebrities to convert browsers into recurring customers.