Open to opportunities

Kavita Singh

@kavitasingh2

International customer service, ML data annotation and B2B operations specialist; I deliver 10+ years’ impact across UK/US/IN.

India

Message

What I'm looking for

I’m available immediately and want a customer operations/customer service role with strong ownership, SLA-driven workflows, and international support across UK/US time zones. I’m open to hybrid in Gurgaon/Noida or India-remote.

15 years in customer experience and operations — D2C, B2B order management, escalation support, customer operations and services. I've run email operations for a British Telecom account along with B2B order processing and account renewals at HCL, handled escalations and ML/AI quality ops (including hands-on data annotation in image and video) at Amazon, and most recently led order operations and CX on Shopify at One Friday, across both voice and non-voice channels.

I hold a GNIIT in Software Engineering from NIIT, and what I bring is real operational depth — I've been the one managing things when they get complicated, not just watching from the sidelines.

Currently looking for my next role in CX Operations, Order Management, E-commerce Ops, or Client Onboarding — open to remote or Noida/NCR hybrid, with UK/US/IN timezone overlap.

Experience

Work history, roles, and key accomplishments

E-commerce Ops & CX Lead

One Friday – Kidswear Brand

Aug 2023 - Dec 2025 (2 years 4 months)

Managed end-to-end customer service operations for domestic and international customers, including order queries, escalations, returns, and refunds. Led Shopify integration and supported launch of a loyalty membership program while improving customer journey workflows.

Customer Service Operations Live Chat Support Email Support Order Management Escalation Handling Returns Processing Refunds Shopify Razorpay Loyalty Programs Customer Journey Cross functional Coordination

Escalation Support Analyst

Amazon Development Centre India

May 2020 - Dec 2022 (2 years 7 months)

Provided US and UK chat-based customer support and progressed to SME within 5 months. Transitioned into ML quality operations for Amazon Go, then served as Interim Lead-on-Duty overseeing quality checks, complex issue resolution, and team performance.

Chat Support ML Quality Operations Escalation Support Issue Resolution Workflow Accuracy

Manager – Corporate Wellness

FitMeIn

Oct 2017 - Dec 2019 (2 years 2 months)

Led end-to-end planning and execution of employee wellness and engagement programs across corporate offices in India. Managed corporate client onboarding through invoicing and vendor negotiations, and built a national network of wellness professionals.

Wellness Programs Client Onboarding Client Lifecycle Management Invoicing Network Management Communications Management Program Design Cross functional Coordination

Manager – Customer Experience

MyGreens – Cold Pressed Juice Company

Dec 2015 - Jan 2017 (1 year 1 month)

Managed customer support and sales operations across online and offline channels for the Delhi/NCR customer base. Oversaw retail staff performance tracking and shift management, coordinated logistics for timely stock delivery, and supported brand events and business development.

Customer Support Sales Operations Online Support Shift Management Logistics Coordination Client Relationship Management Cross functional Coordination Business Development Support

Product Support Engineer (B2B)

Hcl Technologies (Client: British Telecom, UK)

Jan 2011 - Nov 2015 (4 years 10 months)

Managed B2B telecom order processing for British Telecom UK corporate clients, including new installations, order modifications, and provisioning coordination. Served as a single point of contact for customer updates and worked with the UK Sales team to resolve order pipeline discrepancies while meeting SLA targets.

B2B Order Processing Telecom Provisioning Installation Customer Updates (KCI)SLA Management Quality Standards