ATamita tevar
@amitatevar
Detail-oriented Customer Support Specialist with 10 years of experience.
IndiaWhat I'm looking for
As a Customer Support Specialist with a decade of experience, I pride myself on being detail-oriented and customer-focused. My journey has taken me through various roles, where I've honed my skills in managing high-volume customer inquiries across multiple channels, including email, chat, and social media. At Skechers South Asia Pvt. Ltd., I successfully led remote customer service operations, achieving a remarkable 95%+ query resolution rate within 24 hours. My proactive approach to problem-solving and commitment to quality assurance have been instrumental in enhancing customer satisfaction and brand loyalty.
Throughout my career, I have consistently demonstrated my ability to mentor and train new team members, ensuring they are equipped with the best practices for effective customer interaction. My experience with CRM tools like Freshdesk and Salesforce has allowed me to conduct quality audits and prepare insightful reports that drive process improvements. I am passionate about creating a seamless customer experience and am always looking for ways to enhance service standards.
Experience
Work history, roles, and key accomplishments
Senior Executive - Customer Service
Skechers South Asia Pvt. Ltd.
Apr 2020 - Present (5 years 1 month)
Successfully managed high-volume calls, emails, chat, and social media inquiries, ensuring 95%+ query resolution within 24 hours. Led remote customer service operations, providing seamless issue resolution through Freshdesk and Salesforce CRM. Conducted quality audits on calls, emails, and chat interactions to improve service standards.
Customer Service Representative
TheLabelLife.com
Oct 2016 - Present (8 years 7 months)
Provided real-time support via chat and email, resolving customer inquiries efficiently. Managed customer relationships through proactive communication, leading to increased customer satisfaction. Assisted with product-related queries, returns, and order tracking, maintaining a 98%+ satisfaction rating.
Operations Executive
Crenovative Ideas Pvt. Ltd.
Jun 2015 - Present (9 years 11 months)
Coordinated handyman services and customer service requests remotely, ensuring seamless execution. Managed service provider allocation and conducted virtual quality assurance checks. Gathered customer feedback to drive process improvements.
Executive - Credit Control
Comnet Solutions Pvt. Ltd.
Aug 2013 - Present (11 years 9 months)
Handled financial customer communications through email and calls, ensuring timely collections. Managed client portfolios and reduced outstanding payments by 20% through strategic follow-ups.
Education
Degrees, certifications, and relevant coursework
Tolani College of Commerce, Mumbai University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree. Studied core business principles and practices.
Tolani College of Commerce, Mumbai
H.S.C., Commerce
Grade: 79.33%
Achieved a score of 79.33% in the Higher Secondary Certificate examination. Completed studies at Tolani College of Commerce.
Canossa Convent High School, Mumbai
S.S.C., General Studies
Grade: 81.82%
Achieved a score of 81.82% in the Secondary School Certificate examination. Completed studies at Canossa Convent High School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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