Abhishek kumar
@abhishekkumar57
Customer Support Specialist who resolves issues fast through CRM-driven service.
IndiaWhat I'm looking for
I’m a Customer Support Specialist with 3+ years of experience handling high-volume customer support across calls, email, and live chat. I focus on fast, accurate issue resolution, timely follow-ups, and consistent service quality using CRM systems and ticketing workflows.
In my recent roles, I managed support tickets with Zoho Desk and Freshdesk/Zendesk, collaborated with internal teams to resolve critical issues, and coordinated operational execution with vendors and service partners. I also worked in CRM and project coordination—handling lead/support/refund and order management, maintaining clean CRM data, generating daily/weekly/monthly MIS reports, and improving lead conversion through audited call data and follow-ups. I’m especially proud that I was promoted from Customer Support Executive to Operations role within 7 months based on performance.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
SnitchApparels Pvt. Ltd.
Dec 2025 - Feb 2026 (2 months)
Handled 30–80 customer interactions daily, assisting with product queries and making purchase-related decisions through cross-functional coordination. Resolved customer complaints and managed follow-ups on orders, restocks, and promotions while maintaining customer data and preferences.
CRM & Project Coordination
JunnaSolarSystems
Jun 2025 - Dec 2025 (6 months)
Managed complaint handling and CRM workflows, including lead, support, and refund/order management. Coordinated project tracking and generated daily/weekly/monthly MIS reports while monitoring call activity and maintaining accurate CRM data.
Customer Support & Ops
Ekincare
Apr 2024 - May 2025 (1 year 1 month)
Handled high-volume customer interactions across calls, email tickets, and live chat. Resolved queries, complaints, and escalations, using Zoho Desk and Freshdesk, and was promoted to an Operations role within 7 months based on performance.
Education
Degrees, certifications, and relevant coursework
Lovely Professional University (LPU)
Bachelor of Business Administration, Business Administration
2023 - 2026
Pursuing a Bachelor of Business Administration at Lovely Professional University in Punjab from 2023 to 2026.
BD College, Patna
Science & Mathematics
Completed studies at BD College, Patna (passed 2022) with Science & Mathematics.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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