🚀 Core Highlights for Recruiters
Leadership & Team Coaching: Expertly led and mentored teams of up to 12 associates, driving operational efficiency and onboarding new talent.
Proven Performance Metrics: Boosted First Contact Resolution (FCR) rates by 90% and improved overall Customer Satisfaction (CSAT) scores by 12%.
Advanced Tool Proficiency: Highly skilled in navigating enterprise CRM and support ecosystems, including Salesforce, Zendesk, ServiceNow, JIRA, Citrix, and Shopify.
Escalation & Vendor Management: Adept at handling complex stakeholder issues, processing high-volume daily interactions, and implementing data-driven support strategies.
At Excevo, I resolve customer inquiries through multiple communication channels and document case notes to support accurate tracking and follow-up. I also guide customers through product features and troubleshooting, and escalate complex issues to specialized teams.
At Intouchcx, I resolved customer inquiries by email and live chat, handled complex escalations, and contributed to process improvement initiatives. My support helped improve customer satisfaction scores by 12%.
At AcuittyTech Solutions, I processed seller support emails while maintaining 95%+ quality scores. I led and mentored a team of 10–12 associates and assisted with onboarding and training.
Earlier, at Jindalx, I handled customer support across phone, chat, and email, improving First Contact Resolution rates by 90%. At Conzulere Nextwealth, I handled inbound customer interactions about orders, deliveries, and technical support.
