Tyagraj K
@tyagrajk
Operations-driven professional with over 7 years of experience.
What I'm looking for
I am an operations-driven professional with over 7 years of experience in logistics, customer support, business development, and team management. My expertise lies in handling high-volume operations, resolving customer issues, generating leads, and improving processes. I pride myself on being a strong communicator with a proven track record of driving customer satisfaction and building lasting client relationships.
In my current role as a Customer Support Specialist at PaletteBrands, I manage customer support for three D2C sub-brands, ensuring that customer queries are addressed promptly and effectively. My analytical skills allow me to convert abandoned checkouts and provide comprehensive product knowledge to guide customers. I continuously monitor support KPIs and suggest improvements to enhance customer satisfaction.
Throughout my career, I have engaged with potential clients, conducted market research, and analyzed industry trends to support strategic planning. My ability to build rapport and nurture long-term relationships has been key to my success in business development roles. I am passionate about driving operational excellence and contributing to cross-functional goals.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
PaletteBrands
Apr 2025 - Present (3 months)
Managed customer support for three D2C sub-brands, handling live chat and follow-up calls for product queries, order placements, delivery issues, and returns. Converted abandoned checkouts by initiating follow-ups and offering personalized assistance, while providing comprehensive product knowledge to guide and educate customers.
Business Development Executive
Inforob
Dec 2022 - Present (2 years 7 months)
Engaged with potential clients, understood their needs, and pitched tailored solutions. Conducted market research and analyzed industry trends for strategic planning, while presenting the company
’s services, building rapport, and nurturing long-term relationships.
Customer Support Executive / BDE
Gamezo Pvt Ltd.
Oct 2021 - Present (3 years 9 months)
Responded to 400–500 daily support tickets, ensuring quality and resolution. Managed KYC verification and admin panel queries with accuracy and speed, while training new team members and coaching them on communication standards.
Sr. Customer Delight Executive
Swiggy
Mar 2018 - Present (7 years 4 months)
Delivered empathetic and prompt support across phone, email, and chat, resolving complaints and processing orders, returns, and customer queries. Maintained accurate records of all customer interactions and resolutions, and proposed process improvements based on recurring customer feedback.
Operations / Admin Executive
Bigbasket
Jan 2017 - Present (8 years 6 months)
Tracked weekly, monthly, and quarterly KPIs to measure operational performance, and conducted regular audits to ensure compliance with internal guidelines. Managed office administration, including documentation and supply tracking, and coordinated staff meetings, reporting, and scheduling for smooth operations.
Operation Controller
Delyver
Oct 2015 - Present (9 years 9 months)
Oversaw daily hub operations including dispatch and delivery scheduling, and conducted pre-shift huddles and routed orders to delivery teams efficiently. Ensured real-time coordination with the distribution center for seamless flow, and addressed delivery exceptions and process issues, ensuring resolution.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Technological University, Hyderabad
B.Tech, Computer Science
Studied Computer Science at Jawaharlal Nehru Technological University, Hyderabad, from 2011 to 2015. Gained foundational knowledge in computer science principles and engineering practices.
Availability
Location
Authorized to work in
Job categories
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