Tyagraj KTK
Open to opportunities

Tyagraj K

@tyagrajk

Operations-driven professional with over 7 years of experience.

India
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am an operations-driven professional with over 7 years of experience in logistics, customer support, business development, and team management. My expertise lies in handling high-volume operations, resolving customer issues, generating leads, and improving processes. I pride myself on being a strong communicator with a proven track record of driving customer satisfaction and building lasting client relationships.

In my current role as a Customer Support Specialist at PaletteBrands, I manage customer support for three D2C sub-brands, ensuring that customer queries are addressed promptly and effectively. My analytical skills allow me to convert abandoned checkouts and provide comprehensive product knowledge to guide customers. I continuously monitor support KPIs and suggest improvements to enhance customer satisfaction.

Throughout my career, I have engaged with potential clients, conducted market research, and analyzed industry trends to support strategic planning. My ability to build rapport and nurture long-term relationships has been key to my success in business development roles. I am passionate about driving operational excellence and contributing to cross-functional goals.

Experience

Work history, roles, and key accomplishments

PA
Current

Customer Support Specialist

PaletteBrands

Apr 2025 - Present (3 months)

Managed customer support for three D2C sub-brands, handling live chat and follow-up calls for product queries, order placements, delivery issues, and returns. Converted abandoned checkouts by initiating follow-ups and offering personalized assistance, while providing comprehensive product knowledge to guide and educate customers.

GL

Customer Support Executive / BDE

Gamezo Pvt Ltd.

Oct 2021 - Present (3 years 9 months)

Responded to 400–500 daily support tickets, ensuring quality and resolution. Managed KYC verification and admin panel queries with accuracy and speed, while training new team members and coaching them on communication standards.

SW

Sr. Customer Delight Executive

Swiggy

Mar 2018 - Present (7 years 4 months)

Delivered empathetic and prompt support across phone, email, and chat, resolving complaints and processing orders, returns, and customer queries. Maintained accurate records of all customer interactions and resolutions, and proposed process improvements based on recurring customer feedback.

BI

Operations / Admin Executive

Bigbasket

Jan 2017 - Present (8 years 6 months)

Tracked weekly, monthly, and quarterly KPIs to measure operational performance, and conducted regular audits to ensure compliance with internal guidelines. Managed office administration, including documentation and supply tracking, and coordinated staff meetings, reporting, and scheduling for smooth operations.

DE

Operation Controller

Delyver

Oct 2015 - Present (9 years 9 months)

Oversaw daily hub operations including dispatch and delivery scheduling, and conducted pre-shift huddles and routed orders to delivery teams efficiently. Ensured real-time coordination with the distribution center for seamless flow, and addressed delivery exceptions and process issues, ensuring resolution.

Education

Degrees, certifications, and relevant coursework

JH

Jawaharlal Nehru Technological University, Hyderabad

B.Tech, Computer Science

Studied Computer Science at Jawaharlal Nehru Technological University, Hyderabad, from 2011 to 2015. Gained foundational knowledge in computer science principles and engineering practices.

Tech stack

Software and tools used professionally

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Tyagraj K - Customer Support Specialist - PaletteBrands | Himalayas