Tiffany Carr
@tiffanycarr
Seasoned Remote Customer Service Representative with healthcare expertise.
What I'm looking for
With a decade of experience in customer support and healthcare assistance, I have honed my skills in managing high-volume calls and resolving complex issues. My current role as a Remote LNP Customer Service Representative at Afni has allowed me to facilitate seamless wireless number portability requests, ensuring customer satisfaction and service continuity.
Throughout my career, I have worked in various healthcare settings, including as a Certified Nursing Assistant and Personal Care Assistant, where I provided compassionate care to patients with diverse needs. My proficiency in electronic charting and patient record management has been instrumental in delivering high-quality support and maintaining accurate documentation.
I am passionate about leveraging my expertise in a remote customer service capacity, where I can continue to provide exceptional care and support to clients while contributing to a positive team environment.
Experience
Work history, roles, and key accomplishments
LNP Customer Service Representative
Afni
Apr 2024 - Present (1 year 1 month)
Currently facilitating wireless number portability requests and resolving related support tickets to ensure customer satisfaction and service continuity. Proficient in handling high-volume calls and providing compassionate care.
PCA Personal Care Assistant
Healthsouth Rehabilitation Hospital
May 2017 - Sep 2017 (4 months)
Provided comprehensive assistance to patients with daily living activities, ensuring a high standard of personal care and maintaining accurate patient records through electronic charting systems.
CNA - Certified Nursing Assistant
Seven Acres Jewish Senior Care Services, Inc.
Jul 2016 - May 2017 (10 months)
Provided comprehensive support for activities of daily living for patients with Alzheimer's and dementia, ensuring personalized care and enhancing patient comfort in a specialized memory care unit.
Provider
New Dimensions Home Health
Feb 2013 - Nov 2013 (9 months)
Provided personal care and medical assistance to elderly clients, managing household duties and ensuring adherence to individual health and hygiene needs.
Customer Service Representative
Lowes Home Improvement
Apr 2010 - Jul 2011 (1 year 3 months)
Facilitated customer support by coordinating product installations and assisting with cashier duties to ensure efficient transaction processing during peak hours.
Remote Domestic Reservations Agent
Continental Airlines
Oct 2007 - Jul 2009 (1 year 9 months)
Managed customer inquiries related to flights, bookings, and adjustments, ensuring seamless travel experiences and addressing customer issues to maintain service excellence.
CNA - Certified Nursing Assistant
San Jacinto Methodist Hospital
Feb 2001 - Jan 2006 (4 years 11 months)
Managed patient administrative needs and provided direct patient care, including recording vital signs and assisting with medical procedures.
Education
Degrees, certifications, and relevant coursework
KS Phlebotomy School, LLC
Certificate in Phlebotomy Technician I, Phlebotomy
2020 - 2020
Completed a certificate program in Phlebotomy Technician I, focusing on the skills and techniques necessary for drawing blood and handling specimens.
Lee College
ADN in Nursing, Nursing
1998 - 1998
Earned an Associate Degree in Nursing, gaining foundational knowledge and skills in nursing practices and patient care.
Robert E. Lee High School
High School Diploma, General Education
1997 - 1997
Completed high school education, acquiring essential skills and knowledge for further education and career development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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