Tiffany CarrTC
Open to opportunities

Tiffany Carr

@tiffanycarr

Seasoned Remote Customer Service Representative with healthcare expertise.

United States

What I'm looking for

I seek a remote position that values compassionate customer care and offers opportunities for professional growth.

With a decade of experience in customer support and healthcare assistance, I have honed my skills in managing high-volume calls and resolving complex issues. My current role as a Remote LNP Customer Service Representative at Afni has allowed me to facilitate seamless wireless number portability requests, ensuring customer satisfaction and service continuity.

Throughout my career, I have worked in various healthcare settings, including as a Certified Nursing Assistant and Personal Care Assistant, where I provided compassionate care to patients with diverse needs. My proficiency in electronic charting and patient record management has been instrumental in delivering high-quality support and maintaining accurate documentation.

I am passionate about leveraging my expertise in a remote customer service capacity, where I can continue to provide exceptional care and support to clients while contributing to a positive team environment.

Experience

Work history, roles, and key accomplishments

AF
Current

LNP Customer Service Representative

Afni

Apr 2024 - Present (1 year 1 month)

Currently facilitating wireless number portability requests and resolving related support tickets to ensure customer satisfaction and service continuity. Proficient in handling high-volume calls and providing compassionate care.

HH

PCA Personal Care Assistant

Healthsouth Rehabilitation Hospital

May 2017 - Sep 2017 (4 months)

Provided comprehensive assistance to patients with daily living activities, ensuring a high standard of personal care and maintaining accurate patient records through electronic charting systems.

SI

CNA - Certified Nursing Assistant

Seven Acres Jewish Senior Care Services, Inc.

Jul 2016 - May 2017 (10 months)

Provided comprehensive support for activities of daily living for patients with Alzheimer's and dementia, ensuring personalized care and enhancing patient comfort in a specialized memory care unit.

NH

Provider

New Dimensions Home Health

Feb 2013 - Nov 2013 (9 months)

Provided personal care and medical assistance to elderly clients, managing household duties and ensuring adherence to individual health and hygiene needs.

CA

Remote Domestic Reservations Agent

Continental Airlines

Oct 2007 - Jul 2009 (1 year 9 months)

Managed customer inquiries related to flights, bookings, and adjustments, ensuring seamless travel experiences and addressing customer issues to maintain service excellence.

SH

CNA - Certified Nursing Assistant

San Jacinto Methodist Hospital

Feb 2001 - Jan 2006 (4 years 11 months)

Managed patient administrative needs and provided direct patient care, including recording vital signs and assisting with medical procedures.

Education

Degrees, certifications, and relevant coursework

KL

KS Phlebotomy School, LLC

Certificate in Phlebotomy Technician I, Phlebotomy

2020 - 2020

Completed a certificate program in Phlebotomy Technician I, focusing on the skills and techniques necessary for drawing blood and handling specimens.

Lee College logoLC

Lee College

ADN in Nursing, Nursing

1998 - 1998

Earned an Associate Degree in Nursing, gaining foundational knowledge and skills in nursing practices and patient care.

RS

Robert E. Lee High School

High School Diploma, General Education

1997 - 1997

Completed high school education, acquiring essential skills and knowledge for further education and career development.

Tech stack

Software and tools used professionally

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Tiffany Carr - LNP Customer Service Representative - Afni | Himalayas